LiveCareer-Resume

Hiv Medical Case Manager resume example with 9+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Expertise in typical standards of care, as well as crisis intervention and special assistance. Professionally performs needs assessments and psychosocial evaluations to determine appropriate plans, set goals and ultimately improve individual quality of life. Highly-motivated manager with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Creative Fundraising Coordinator offering 20+ years of experience in organizing effective funding programs. Expert in growing professional network and executing research to determine high-value donor leads. Motivated to secure donations for respected organization through fundraising campaigns and events.

Skills
  • Conducting assessments
  • Educating families
  • Gathering referrals
  • Managing records
  • Planning & organizing
  • Coordinating services
  • Team collaborating
  • Supervision & leadership
  • Reliable & trustworthy
  • Conflict resolution
  • People skills
  • Decision-making
  • Team management
  • Communication
  • Email campaigns
  • Donor research
  • Donor development
  • Special events
  • Constant Contact
  • Fundraising campaigns
  • Recruitment
  • Letters of thanks
  • Training and coaching
  • File and data retrieval systems
  • Project management
  • Senior leadership support
  • Proposal writing
  • Banking operations
  • Budgetary Planning
  • Scheduling and calendar management
  • Customer relations
  • Brand management
  • Contract development and management
Experience
03/2018 to Current HIV Medical Case Manager San Ysidro Health Center | Campo, CA,
  • Assisted with insurance pre-authorization to obtain medication for patients.
  • Educated HIV patients on methods to use to avoid spreading disease to other individuals.
  • Counseled clients infected with HIV on available community resources.
  • Attended outreach events to perform rapid HIV tests and provide referrals for future testing and treatment.
  • Scheduled appointments and office visits, prepared client files and documented case notes.
  • Documented and maintained client records with strict attention to confidentiality.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Complied with company policies, objectives and communication goals.
  • Coached staff members to develop long-term career goals.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Raised awareness and attracted donors through marketing campaigns.
  • Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
  • Created online fundraising campaigns using social media platforms with insightful content designed to highlight organizational objectives and attract givers.
  • Supported events by recruiting sponsors and volunteers to meet financial and operational needs.
  • Attended board meetings and reviewed meeting agendas.
  • Maintained confidentiality in regard to internal organizational affairs and information.
  • Engaged in fundraising and resource development efforts by reaching out to interested partners and donors.
  • Monitored financial affairs of organization and fulfilled fiduciary responsibilities.
  • Acted as ambassador for organization and routinely arranged meetings with stakeholders.
  • Served as advisor to CEO regarding strategic plans and board resolutions.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Promoted brand awareness by increasing market penetration across six counties.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Communicated with valuable partners and recruited potential board members.
01/2017 to 03/2018 Epic Trainer Children's Memorial Hospital | Grayslake, IL,
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Created and offered additional materials to enhance training.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Selected and assigned instructors to conduct training.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Evaluated outlines, texts and handouts prepared by other instructors.
  • Devised programs to develop executive potential among employees in lower-level positions.
12/2014 to 01/2017 General Manager Champion Home Builders | Corpus Christi, TX,
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Led employee evaluations with constructive feedback to boost performance.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed service and sales strategies to improve retention and revenue.
  • Designed sales and service strategies to improve revenue and retention.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Formed and sustained strategic relationships with clients.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Distributed informational pamphlets and legislative contact information.
  • Performed canvassing activities to drum up support and increase funds.
05/2013 to 12/2014 General Manager Cinemark | Somerdale, NJ,
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed service and sales strategies to improve retention and revenue.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Formed and sustained strategic relationships with clients.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Structured HR consulting services to support clients during organizational developments and changes.
Education and Training
Expected in 12/2021 MBA | Hospital Administration Columbia College, Columbia, SC GPA:

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Resume Overview

School Attended

  • Columbia College

Job Titles Held:

  • HIV Medical Case Manager
  • Epic Trainer
  • General Manager
  • General Manager

Degrees

  • MBA

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