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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Seasoned recruiting professional with forward-thinking, adaptable and detail-oriented approach to meeting employer requirements. Well-versed in job boards and online recruiting techniques. Successful training, supervising and motivating high-performance recruitment teams.

Multi-talented shift leader and Assistant manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Relationship cultivation and maintenance
  • Employee onboarding and orientation
  • Interviewing and prescreening
  • Candidate Sourcing
  • Organizational Development
  • Training development
  • Team building
  • Communications
  • Problem resolution
  • Supervision
  • Team management
  • Job description development
  • Training and mentoring
  • Training and development
  • Pre-Employment Screening
  • Wages and salary
  • File and records management
  • Budgets
  • Business operations
  • First Aid/CPR
  • Customer service
  • Operational improvement
Work History
10/2019 to 07/2020 Hiring Manager Consolidated Supply Co. | Seattle, WA,
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Managed recruitment team and educated and mentored new advisors.
  • Adhered to corporate branding requirements when filling positions.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
09/2017 to 09/2019 Shift Manager Mcdonald's - Hci | Palm Bay, FL,
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
01/2019 to 08/2019 Manager in Training Claire's Accessories | Brooklyn, NY,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored over Number employees' day-to-day activities and made plans to rectify issues resulting in Result.
08/2017 to 11/2018 Shift Manager Mcdonald's - Hci | Sebastian, FL,
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
Education
Expected in 12/2016 Diploma | West Fargo High School , West Fargo, ND, GPA:
Expected in | Business Management Northern State University, Aberdeen, SD GPA:
Certifications
  • ServSafe

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Resume Overview

School Attended

  • West Fargo High School
  • Northern State University

Job Titles Held:

  • Hiring Manager
  • Shift Manager
  • Manager in Training
  • Shift Manager

Degrees

  • Diploma

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