Network Administrator with over 23 years of successful experience in development and maintenance. Recognized consistently for performance excellence and contributions to success in information technology. Strengths in Administration and management backed by training in systems and network designs. Results-driven IT professional with notable success in planning, analysis, and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks.
Skills
Symantec Endpoint Protection
Implementing security programs
Wireshark software
Developing security plans
Education
University of Arkansas FayettevilleFayetteville Arkansas , Expected in 07/2003 ā āBachelor of Science:Education - GPA:
GPA: 4.0
Garland County Community CollegeHot Springs National Park, AR, Expected in 06/2002 ā āAssociate of Applied Science:Liberal Arts - GPA:
GPA: 3.8
Work History
Robert Hillard - Claire Systems (Owner) City, STATE, 06/2013 - Current
Hot Springs, Arkansas / Brea California.
Owner and operator of contracting services for business.
Client acquisition and evaluation for customer service.
Quoted deployments and services for business solutions.
Met with clients to define services and wrote contracts for business support.
Server, client wireless and network deployment and support contracts.
Provided support for medical, dental, retail, and legal clients.
Remote management and software reporting solutions to minimize downtime.
Proactive support to stop outages.
Full systems and network upgrades.
Documented and provided reports of services for clients.
Managed HIPPA compliance.
Supported data integrations for 3rd party web and application designs.
Home and business full wireless deployments for clients up to 2500 devices.
Supported college deployments and upgrades to meet customer requirements.
Managed external DNS, email, and web services for clients on different mail solutions including Google services, Microsoft 365 services and Linux based internal solutions.
Provided redundant data backup and archive for participating clients for remote mutual backup agreements.
Server and clients up to server 2016, windows 10 and MAC clients.
Configured and manages cell phone MDM policies and deployments of phone solutions for businesses.
Supported hosted systems with various hosted environments.
AWS, Azure, and other providers.
Offered friendly and efficient service to all customers, handled challenging situations with ease
Drove operational improvements which resulted in savings and improved profit margins
Led projects and analyzed data to identify opportunities for improvement
Prepared variety of different written communications, reports and documents to ensure smooth operations
Eliminated downtime and maximized revenue by providing top project quality control
Served customers in friendly, efficient manner following outlined steps of service
CGI - Federal (Systems Analyst) City, STATE, 06/2013 - 04/2015
Manager of 10 technicians at Passport Center with 500 clients and 8 sever environment.
Directed personnel in duties of systems deployment and technical support.
RFID application and printer support.
Applications support.
Systems and network support.
Employee reviews and management.
User and system account management.
Official paperwork management submitted to state department.
Printer for Card and certificate management and support.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
National Park College - Head Instructor City, STATE, 01/2003 - 03/2013
A+, Network + and Linux certification and degrees.
Created and taught 8 Microsoft Official IT Academy, A+ and Network + classes for certification and degree in Information Technology degrees.
Sever and clients from Server 2003 to 2008 and Windows XP to windows 7.
Installed, planned, and instructed Microsoft certifications in virtual machine setup for in class and home access training in different virtual platforms.
VMWARE, Microsoft, and Oracle.
Lecture and daily hands-on lab training.
Tested and graded labs and student submissions for grades.
Mentored and degree consultation for student success.
Prepared students for real world tech jobs by including self-designed labs.
Participated in college wide institutional credential certification.
Evaluated and revised lesson plans and course content to achieve student-centered learning
Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices
Assisted adults in professional development by creating and facilitating training on grammar and composition skills for business writing
Used learning assessments to regularly monitor student understanding of class concepts and materials
Applied various teaching aids to minimize learning gaps and instruct and motivate students
Created and implemented written and oral assessments
Affiliations
Professional Information Technology Network Engineer with extensive experience in project management and implementation utilizing the latest software and hardware products necessary to maintain reliable, highly available IT operations. Seasoned professional looking to enhance any network and client server operation. I have excellent oral and written communication skills and management experience in many different business settings. I have a B.S. ED with many relevant years of experience in business Information technology development and experience in designing, building, and implementing business solutions skills acquired. I am seeking a challenging profession while furthering my technical abilities while working with a dynamic team. My teaching skills have allowed me to help others and train personnel as programs and projects and develop key relationships with vendors, owners and various stakeholders.
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