Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Skills
Stakeholder Collaboration
Resource Identification
Regulatory Compliance
Data Entry and Analysis
Multitasking and Organization
Large Caseloads
Case Planning and Management
Community Networking
Policy Interpretation
In-Person and Telephone Interviewing
Work History
08/2021 to 03/2022
HHP Case ManagerRes-Care, Inc. – Davidson, NC,
Health Homes Program (HHP) services eligible Medi-Cal beneficiaries with complex medical needs and chronic conditions who may benefit from enhanced care management and coordination
HHP coordinates full range of physical health, behavioral health, and community-based services and supports needed by eligible beneficiaries
Managing caseload of 50-80 clients
Conducting initial assessments and reassessments as necessary of client needs including medical, mental health, substance use, financial, housing and support needs
Collaborating with other Primary and Specialist care providers and clients to develop patient-focused care plans that comply with HHP standards
Coordinating client services with internal and external service providers in timely and effective manner
Handling client and provider calls and ensuring all parties, including clients and care providers, are up to date on information regarding
Demonstrate proficiency with computers and software including Microsoft Office Suite and electronic health records systems
Have knowledge of chronic medical conditions, mental illness, substance use and homelessness as well as public benefits and entitlements
Work just as well independently as on team
Have strong sense organization and time management
Effectively problem solving, utilizing good judgement in complex social and health services environment
Work effectively with individuals from diverse range of cultures and socioeconomic backgrounds
Documenting engagements and conference calls efficiently
Reporting to insurance monthly all accurate demographic, personal, medical information of clients.
05/2020 to 08/2021
Registered Behavior TechnicianRBT, 360 Behavioral Health – City, STATE,
Provided behavioral treatment services to infants, children, adolescents, young adults and adults impacted by autism or other developmental disabilities
Interacted directly with clients during in-home visits to implement established behavioral treatment plans based in science of applied behavior analysis (ABA)
Implementing treatment plans involved teaching individuals adaptive skills, communication skills, self-care skills and social skills to improve their quality of life
Was able to:
Demonstrate professional demeanor; be well-organized and detail oriented
Maintain professional boundaries and work well under pressure
Politely interact with individuals and families who may be uncooperative
Maintain professionalism and composure if and when client demonstrates behaviors such as repetitive body movements, repeated vocalizations, aggression, self-injury, tantrums, etc
Ability to serve culturally and linguistically diverse families in low and high socioeconomic status areas
Be comfortable working in clients’ homes (studio apartment, housing projects, etc.) of families with limited resources
Effectively communicate with others (clients, family members, agency staff).
05/2017 to 05/2020
Operations Expert ManagerExpress Factory Outlet – City, STATE,
Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Efficiently and effectively identified and solved all problems that impacted direction of business.
Saved company extra costs by implementing cost-saving initiatives that avoided problems such as missing or damaged product.
Providing coaching and training for stockroom associates as needed.
Process shipping and receiving orders
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Education
Expected in 05/2022 to to
Bachelor's: Psychology California State University - San Bernardino - San Bernardino, CA GPA:
Expected in 06/2020 to to
Associate: Psychology San Diego City College - San Diego, CA GPA:
Expected in 06/2020 to to
Mental Health certificate: San Diego City College - San Diego, CA GPA:
Certifications
Certified Youth Mental Health First Aid - December 2020 to December 2023
Certified Child Abuse Mandated Reporter - October 2020 to Present
Certified Elder and Dependent Adult Abuse and Neglect Mandated Reporter - October 2020 to Present
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