HEWLETT-PACKARD PRINTING AND PERSONAL SYSTEMS ACCOUNT MANAGER
Received outstanding customer reviews monthly
Hewlett-Packard Printing and Personal Systems Account Manager01/2012 to CurrentMarketstarSouth Jordan, UT-Drive district/area sales for the PPS product categories. -Build, maintain, and manage a sales pipeline sufficient to retire quota expectations. -Determine/Report on issues including business wins, competitive data etc. -Educate client partners on products, services, and sales/marketing initiatives. -Prepare and present printing and personal systems solutions to client partners. -Assist with pricing, configurations, availability, lead qualification, and overall territory account management.
National Retail Field Representative01/2010 to 01/2012AT&TTaylorsville, UT-Represent AT&T national retail accounts (i.e. Best Buy, Sam's Club, RadioShack, and Target.) -Work with management to implement and develop goals to improve sales and reduce churn. - Side- by- side sale, train, and coach management and employees on the competitive advantages of AT&T. This includes proven sales strategies, new products and services, the point-of sale- system, and proper procedures. - Develop marketing plans to increase sales and production. This includes special table day events, grand openings, and new releases of anticipated devices (iPhone and Samsung Galaxy S III.) - Growth improved 122% year over year as well as all key performance indicators and metrics. Market share was increased in an area of the country that previously was stagnant and not progressing.
Customer Service Representative01/2006 to 01/2010Verizon WirelessSalt Lake City, UT- Established new lines of service for consumer and business accounts. This included developing a relationship of trust, asking the right questions, and making for a great first time experience. - Assisted existing customers with the purchase of a new device and accessories, making sure their price plan was still fitting their needs, and showing appreciation for renewing with Verizon Wireless. - Received numerous awards and achievements from regional, district and store management for meeting and exceeding sales goals, quotas, and customer surveys. -Mentored and coached new sales associates by demonstrating and showing best practices, role playing, and side-by-side selling. - Resolved customer issues on their accounts, changed calling plans, added features and was the frontline for Verizon Wireless. - Established a great customer experience by resolving the customer's needs the first time. - Other duties included troubleshooting devices and issuing warranty replacement handsets. - When needed assisted customers with upgrades and adding new lines of service.
Driver01/2001 to 01/2004American PromotionsSandy, UTDelivered product to national accounts (i.e. Smiths, Target, Walmart.) -Delivered product to tent and stand operators and supported business needs.
Sales Associate01/1999 to 01/2001Stein Erickson SportsPark City, UT
Assisted guests with ski and boot rentals. -Sold new skis and boots as well as clothing and accessories. -Serviced high end clientele with a world class customer experience. Summary of Achievements
Strong background in Sales and Customer Service
Received outstanding customer reviews monthly
Fluent in Spanish
Played Jr. Olympic, High School and College Volleyball
Class B CDL.
B.A.: Business2008University of PhoenixSalt Lake City, UT, USUniversity of Phoenix, Salt Lake City, UT Performance Management: Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers productivity and meet or exceed established Key Performance Indicators. Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction. Consult with District/Agent Principals to implement agent location specific action plans for improvement. Communicate sales programs results/effectiveness to the field. Train, coach, and educate agent/retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems. Provide both formal and one-on-one training and coaching sessions as needed to ensure that agent/retailer store quotas are met and exceeded. Drive agents/retailers to hit sales objectives. Develop marketing plan for and participate in store grand openings and special events. Observe store personnel s sales techniques and customer interaction, and coach employees on VZW selling strategies. Channel Growth: Prospect new agent/retailer locations, and coordinate meetings, negotiate contracts and assist new agents/retailers with procedural setup. Identify and provide recommendations to VZW regarding termination of agent contracts for non-performing agent locations. Identify, coach and develop existing agents with potential for location expansion based up profitability and performance measures. Merchandising / Collateral: Ensure that all merchandising and collateral is in compliance with company standards that position VZW as the industry leader. Audit to ensure that all signage, brochures, pamphlets, etc. are displayed properly. Coach agent/retailer management regarding importance of compliance. Communicate promotions to agents/retailers, and drive VZW key objectives. Customer Retention: Maintain and grow existing customer base and manage churn. B.A. Business emphasis on Finance, 2008
Fluent in Spanish
Represent AT&T national retail accounts (i.e. Best Buy, Sam's Club, RadioShack, and Target.)
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