Talented Computer User Support Specialist with a knack for finding solutions quickly and exceeding customer expectations. Seeking to bring 15 + years experience resolving complex software and hardware issues to a fast-paced tech environment.
Windows 95, 98, 2000 Workstation and Server, XP Home and Professional, Windows 7, Vista, Unix, MS Office 2003/ 2007/2010/2013 , Remedy, SAP, JNexus. Familiar with various remote control applications, active directory, encryption, VPN, Cisco IP Call Manager. Able to type 30-40 wpm, PC/Software and network troubleshooting
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