help desk team leader resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Help Desk Team Leader with two years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills. Delegates projects, scheduling, operations within advanced medical software, supports a large user base with hardware support in the form of laptop, desktop, and printers of all types. Specific skills would include:creative approach to handling complex issues, communication skills, and desktop troubleshooting.
Highlights
Troubleshooting proficiency
Exceptional telephone etiquette
Windows XP/Vista/Win 7-8
MS Office proficiency
Desktop Hardware Repair
Desktop Hardware Installation
Software Troubleshooting
Printer/Fax/Scanner Repair
Education
University of Mississippi Medical CenterJackson, MSExpected in 2017 ā āBachelor of Science:Health Informatics & Information Management - GPA:Currently enrolled.Ā Degree Program is fully online.
Jones County Junior CollegeEllisville , MSExpected in 2014 ā āAssociate of Arts:Liberal Arts - GPA:
Laurel Christian High SchoolLaurel, MSExpected in 2010 ā āHigh School Diploma:High School - GPA:
Experience
Prairie Band Potawatomi Nation - Help Desk Team Leader Mayetta, KS, 10/2014 - CurrentResponsible for orderly and efficient operations of a Help Desk Team. In charge of scheduling. Assigned team members to various tasks, ensured timely and efficient execution of many tasks within medical software such as: AS400, Cerner, GreenWay, American Health Tech, Proclick. Responsible for projects to increase the productivity of the Help Desk Team/IT Department. Troubleshooted a large range of hardware issues: Desktops, Laptops, Printers, Faxes, Scanners, Label Printers, E-Boxes, Tablets. Troubleshooted a large range of software issues: Operating System, User Accounts, Time & Attendance Software, Medical Software (stated above), Regular Program Updates.
Toast - Front Desk Clerk Buffalo, NY, 04/2014 - 10/2014Responsible for timely admission of patients for surgical procedures.
Maintained, ordered, and created patient charts on a daily basis.
Contacted various clinics in the surrounding areas to coordinate patient
information in an orderly manner.Ā
Dignity Health - Help Desk Analyst Lompoc, CA, 04/2013 - 10/2014Responsible for timely execution of various processes in medical software such as: AS400, Cerner, GreenWay, American Health Tech, Proclick. Troubleshooted hardware issues with: Desktops, Laptops, E-Boxes, Tablets, Printers, Faxes, Scanners, Label Printers. Troubleshooted software issues with: Operating Systems (XP/Vista/Windows 7-8), User Accounts, Program Updates, Internet Explorer, Microsoft Office, Adobe Products, Web Proxies.
South Central Regional Medical Center - Radiology Transporter City, STATE, 06/2011 - 04/2013Responsible for timely and careful transportation of patients within
the hospital to and from Scheduled and Non-Scheduled Radiology
Examinations. Operated various medical instruments: IV pumps, blood
pressure cuffs, O2 monitors, oxygen tanks/masks/systems. Worked in
coordination with Radiology Technicians during examinations. Set up CT
Scans for technicians before examinations.Ā
Blakeney Communications - Soundboard Operator City, STATE, 04/2010 - 05/2011Responsible for getting live broadcasts from local businesses on the
air, playing commercials, and closing out the broadcasts. Operated the
soundboard for USM sports events. Performed regular maintenance on PCs
in the building.Ā
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