Help Desk Team Leader with two years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills. Delegates projects, scheduling, operations within advanced medical software, supports a large user base with hardware support in the form of laptop, desktop, and printers of all types. Specific skills would include:creative approach to handling complex issues, communication skills, and desktop troubleshooting.
Exceptional telephone etiquette
Windows XP/Vista/Win 7-8
MS Office proficiency
Desktop Hardware Repair
Desktop Hardware Installation
Help Desk Team Leader November 2014 to CurrentSouth Central Regional Medical Center － Laurel, MSResponsible for orderly and efficient operations of a Help Desk Team. In charge of scheduling. Assigned team members to various tasks, ensured timely and efficient execution of many tasks within medical software such as: AS400, Cerner, GreenWay, American Health Tech, Proclick. Responsible for projects to increase the productivity of the Help Desk Team/IT Department. Troubleshooted a large range of hardware issues: Desktops, Laptops, Printers, Faxes, Scanners, Label Printers, E-Boxes, Tablets. Troubleshooted a large range of software issues: Operating System, User Accounts, Time & Attendance Software, Medical Software (stated above), Regular Program Updates.
Front Desk Clerk May 2014 to November 2014Laurel Surgery & Endoscopy Center － Laurel, MSResponsible for timely admission of patients for surgical procedures.
Maintained, ordered, and created patient charts on a daily basis.
Contacted various clinics in the surrounding areas to coordinate patient
information in an orderly manner.
Help Desk Analyst May 2013 to November 2014South Central Regional Medical Center － Laurel, MSResponsible for timely execution of various processes in medical software such as: AS400, Cerner, GreenWay, American Health Tech, Proclick. Troubleshooted hardware issues with: Desktops, Laptops, E-Boxes, Tablets, Printers, Faxes, Scanners, Label Printers. Troubleshooted software issues with: Operating Systems (XP/Vista/Windows 7-8), User Accounts, Program Updates, Internet Explorer, Microsoft Office, Adobe Products, Web Proxies.
Radiology Transporter July 2011 to May 2013South Central Regional Medical Center － Laurel, MSResponsible for timely and careful transportation of patients within
the hospital to and from Scheduled and Non-Scheduled Radiology
Examinations. Operated various medical instruments: IV pumps, blood
pressure cuffs, O2 monitors, oxygen tanks/masks/systems. Worked in
coordination with Radiology Technicians during examinations. Set up CT
Scans for technicians before examinations.
Soundboard Operator May 2010 to June 2011Blakeney Communications － Laurel, MSResponsible for getting live broadcasts from local businesses on the
air, playing commercials, and closing out the broadcasts. Operated the
soundboard for USM sports events. Performed regular maintenance on PCs
in the building.
Bachelor of Science : Health Informatics & Information Management, 2017University of Mississippi Medical Center － Jackson, MS, USACurrently enrolled. Degree Program is fully online.
Associate of Arts : Liberal Arts, 2014Jones County Junior College － Ellisville , MS, USA
High School Diploma : High School, 2010Laurel Christian High School － Laurel, MS, USA