Computer User Support Specialist with a focus on client satisfaction and experience assisting users both remotely and in person. Looking to bring exceptional technical know-how and customer-service skills.
Awarded the Service Excellence Award Winner 2013 upon the completion of a project that transitioned in coming Biomed Service Calls from the Helpdesk to Answering Services. Service and Installation of Cardiac Monitors and RF Antenna Systems and Design.
Electronic Engineering Technology
Active Directory, AS400, Call Center, Citrix, hardware, conversion, Customer Support, email, Help Desk, laptops, Lotus Notes, Mainframe, access, Microsoft Exchange, MS Office Products, MS Outlook, Microsoft Outlook, Microsoft Outlook 97, Windows 2000, Windows 95, NT, Windows XP, network printers, Novel, NetWare, Novel Netware, Operating system, printers, Quality Assurance, RACF, Research, routing, scanners, technical support, Phone, Troubleshooting
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