To pursue a career in the field of information technology that offers me an opportunity for career growth, and allows me to apply the skills and knowledge that I have acquired through my education and experiences.
Strong communication skills
Help Desk05/2013 to CurrentCHARLOTTE COUNTY CLERK OF THE COURTPunta Gorda, FL
Maintain pc's in clerk's office.
Maintain systems between jail and courthouse for first appearances.
Troubleshoot software such as Microsoft Office, Benchmark by Pioneer Technology group.
Implement new software and software updates.
Update and upgrade computers when necessary.
Inventory for computers and peripherals for courthouse.
Maintain systems for court rooms run by the clerk.
Use On-time software from Axosoft to create, manage, and escalate ticketed issues.
Easy Tech Associate03/2011 to 05/2013STAPLESPort Charlotte, FL
Setup of home networks including printers, routers, faxes and any other peripherals.
Setup of entire networks and work stations both in home and in business.
Diagnose PC problems both hardware and software related.
Maintain and upgrade home user systems.
Install hardware components for example hard drives, ram, video cards, and power supplies.
Repair software issues and optimize PC performance.
Setup printers and other pc peripherals.
Setup home networks with routers, modems, and wireless devices for example printers, wireless hard drives.
Help customers pinpoint potential issues with their PC before they become major issues.
Help customers, personal and businesses, select the PC and equipment which best fits their needs.
Costco Agent - Alorica Representative11/2010 to 03/2011ALORICAFort Myers, FL
Responsible in a fast paced environment to help troubleshoot and diagnose problems with computers, cameras, TVs and mp3 players purchased at any Costco warehouse across the United States.
Personally help customers with wireless, networking, troubleshooting and printer/network relations with Costco members.(not underlined within job responsibilities.
Used phone communications to help members with pc problems ranging from physical component installations/removal and diagnostics to software issues including Microsoft products of all types and specialized programs based on my own comfort of use.
Campus IT Specialist01/2009 to 07/2009MOTT COMMUNITY COLLEGEFlint, MI
Information Technology Services Externship Computer software/hardware repair (In-person/Over phone) Updated and installed new computer hardware and software to all newly added labs and replacement units.
Removed/repaired defective computers and repaired then stocked for reuse Updated software over network for all computers on campus and on remote campuses Utilization of such security systems as McAfee, Norton, and Deep Freeze Trouble shooting for Windows 98 through Windows Vista as well as early experimentation with Windows 7 Beta.
Systems Monitor07/2008 to 01/2009MEIJERBirch Run, MI
Prepared store computer systems for grand opening Set up self-checkout cash register systems Helped refine programming for self-checkout registers Installed self scanners Manage computer systems Troubleshoot computer systems within the store and gas station Price changes Price to product coordination Run reports and look for and analyze price discrepancies Repair cash registers, printers, and computers within the store Scan products for price integrity.
Production Line Worker06/2007 to 08/2007DELPHIAUTOMOTIVE SYSTEMS Saginaw Steering GearSaginaw, MI
Assembly of steering columns for 2008 Chevrolet Impala.
Associates of Applied Science: Computer Networking AdministrationMay, 2010MOTT COMMUNITY COLLEGEFlint, MIComputer Networking Administration
Associate: Arts - General Computer Science FocusDecember, 2013EDISON STATE COLLEGEPunta Gorda, FLArts - General Computer Science Focus
Associates of Applied Science: Computer Occupations Technology - NetworkingGPA: Graduated with High HonorComputer Occupations Technology - Networking Graduated with High Honor
Excellent people skills
Easily trained and welcomes challenges
Continue education towards bachelors degree
Assembly, cash register, cash registers, computer hardware, hardware, hardware repair, fast, faxes, hard drives, Information Technology, Inventory, McAfee, Microsoft products, Microsoft Office, office, Windows 7, Windows, Windows 98, modems, mp3, network, networking, networks, Norton, pc's, peripherals, cameras, power supplies, printer, printers, programming, ram, routers, scanners, phone, Troubleshoot, Trouble shooting, troubleshooting, upgrade, video cards, Vista