Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable Office Manager skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments.

  • Fluent in Spanish
  • Scheduling and calendar management
  • Project management
  • Senior leadership support
  • Training and coaching
  • Customer relations
  • File and data retrieval systems
  • MS Office proficient
  • Order and request filing
  • Workers Compensation law familiarity
  • Office management
  • Legal research and writing
  • Conflict mediation
  • Case management
  • Scheduling and calendar management
Hearing Representative/ Office Manager/Senior Legal Assistant, 06/2020 - Current
Accor Hotels Panama City, FL,
  • Maintained knowledge on 120 case statuses by reviewing relevant records and reporting back to clients.
  • Corresponded daily with clients, insurance adjusters, doctors and attorneys.
  • Filed paperwork with court clerk to meet strict deadlines.
  • Handled all telephone calls, meeting plans and conference organization requirements.
  • Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
  • Trained and mentored 10+ staff members in company policies, daily tasks execution and industry best practices
  • Exceeded team goals and resolved time-sensitive issues by partnering with staff to share and implement project initiatives.
  • Mitigated project gaps by training staff on legal best practices and protocols.
  • Managed office inventory and placed new supply orders.
  • Conferred with business leaders to evaluate needs and strategize operational improvements.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
  • Drafted manuals and resources for identifying access to services.
Guest Experience Coordinator, 03/2020 - 04/2020
Waste Connections Elko, NV,
  • Collaborate across departments to create and publish content for the Museum’s website during the Museum’s shutdown.
  • Gather, analyze and communicate guests’ and staff feedback from all platforms identifying successes and what aspects of the museum need work.
  • Trained and managed Guest Experience Team of four to increase membership sales and overall contributions to the Museum.
  • Utilized Salesforce to track and market membership Edit and change Museum’s website to allow for a better guest experience.
  • Provide excellent customer service at all levels of experience.
  • Rectified volatile situations quickly through active listening and effective communication.
Sales Representative, 06/2015 - 03/2020
Empire Today Pelham, AL,
  • Licensed Property and Casualty Broker Trained employees on new system processes on Salesforce.
  • Arranged a month-to-month progressive sales plan.
  • Increased customer service ratings by 25%.
  • Organize the digitization of all paper of all paper files.
  • Remain current with industry standard by participating in continuing education and training.
  • Develop professional relationships with associated industry professionals with the goal of building strong referral partnerships to help achieve sales quota.
  • Maintain accurate records and files (digital and analog) through the agency documentation system.
  • Communicate with customers to better determine specific insurance needs, offer consultative solutions and make appropriate recommendations.
  • Maintain calendars of two Agents and three Agent Staff to schedule appointments.
Office Manager, 08/2018 - 08/2019
Bay Area Speech And Debate Academy City, STATE,
  • Improve interpersonal communication by example and use of communication platforms.
  • Organize manual and electronic files and records to create a more comprehensive layout.
  • Maintain comprehensive student records including: attendance, grades and academic work.
  • Created aids for teachers, parents and students to help answer frequently asked questions.
  • Collaborate with personnel to plan, develop, and implement student updates and procedures for student assessments.
  • Compose a variety of documents (correspondence, agendas, minutes, newsletters, bulletins and reports) for the purpose of communicating information and/or creating documentation for all levels of staff.
  • Maintain schedules and run payroll for 10 employees.
Education and Training
Master of Arts: Museum Studies, Expected in 01/2018
San Francisco State University - San Francisco, CA,
  • Thesis: Mending Societal Rifts: Argentine Museums, Spaces of Memory and Exhibiting Difficult Histories
  • Secretary and Historian for Museum Studies Student Association
  • 3.6 GPA
Bachelor’s: History, Expected in 05/2014
San Jose State University - San Jose, CA,
  • Minor in Spanish
  • 3.8 GPA
Additional Information
  • Awards , First place at Mission College’s Public Speaking Competition (2013)
  • Promoted to Office Manager and Senior Legal Assistant in less than 12 months for successfully understanding workers compensation processes, maintaining a 100+ case load, and successfully training 10+ employees.
  • Led team to achieve highest case closure, earning recognition from upper management.
  • Licensed Property and Casualty - 2016
  • Office Management I & II- Training - 2020
  • Workers Compensation- Training - 2020

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School Attended

  • San Francisco State University
  • San Jose State University

Job Titles Held:

  • Hearing Representative/ Office Manager/Senior Legal Assistant
  • Guest Experience Coordinator
  • Sales Representative
  • Office Manager


  • Master of Arts
  • Bachelor’s

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