Healthy Families Case Manager resume example with 13+ years of experience
Talented Program Coordinator with experience completing multiple tasks to ensure compliance.
Driven and seeking to utilize advanced leadership and decision-making abilities in coordinator position.
- Salesforce, Capricorn, Microsoft Word, Excel, PowerPoint
- Spanish
- Skilled community-based case manager
- Writing case reports
- Case information confidentiality
- Project manager supervision
- Case presentations
- Large case load management
- Administrative support
- Staff Management
- Conflict Management
- Project coordination
The Family Development Credential Program (FDC) is a New York State professional development training that provides frontline staff with the skills and competencies they need to empower families. FDC-trained staff help families capitalize on their strengths and set attainable goals.
The FDC curriculum, developed by the National FDC Program at the University of Connecticut, consists of approximately 90 hours of intensive, interactive classroom study. The curriculum has been revised for 2015, to include the following new and updated modules: Family Development: A Sustainable Route to Healthy Self Reliance/ Communicating with Skill and Heart/ Presence and Mindfulness: Cornerstones of Healthy Relationships/ Taking Good Care of Yourself/ Our Diverse World/ Strengths-based Assessment/ Helping Families Set and Reach their Goals/ Helping Families Access Specialized Services/ Home Visiting
Collaboration and Community Support
There is also an additional 10 hours of small group instruction in portfolio development. Each student develops a portfolio that applies FDC concepts to their everyday work experience. With regular attendance, a satisfactory portfolio, and a passing grade on the New York State credential exam, workers can earn a Family Development Credential and college credits.
obtained 42 credits
Mountain View, MO, 07/2009 - Current
- Paperless Office System document Drop off Center: Process New and re-certification SNAP Applications and change forms
- Assess client's need and service gaps
- Identify key adult education, training, workforce development, financial literacy, asset building and business development resources within specific geographic area
- Manage relationships with NYCHA REES Coordinator, Workforce1, Brooklyn Innovations, Strive International, Morris Heights Health Center, and other NPO's
- Screen for public benefits i.e
- Food stamps, unemployment, cash assistance, child care, Medicaid, etc
- Also, verifying client information, interviews, and document collection
- Work with participants to determine specific needs and existing barriers, establish and monitor goal settings, assist in accessing other support services internally and externally, coordinate directly with other departments, and monitor client's successful access to services
- Experience working with NYC Mayor Office sponsored programs via MDRC & SEEDCO
- In collaboration with partner organizations, develop, manage and execute portfolio of strategic projects that connect residents to critical services and achieve clearly defined outcomes measures
- Set defined performance targets for projects and manage effectively to reach intended outcomes
- Conduct workshops at various schools, community centers and other programs
City, STATE, 09/2014 - 06/2015
- Chairperson, Student Leadership Team is responsible for scheduling meetings, ensuring that team members have information necessary to guide their planning, and focusing team on educational issues of importance to school
- Chairperson ensures that voices of all team members are heard
- Student Leadership Team is responsible for developing school's Comprehensive Educational Plan (CEP) and ensuring that it is aligned with school-based budget
- Used consensus-based decision-making process as their primary means of decision-making, provide to superintendent annual assessment of principal's record of developing effective shared decision-making relationship with SLT members
City, STATE, 07/2009 - 06/2011
- Conduct intake and assessment of new clients and develop individualized client service plan based on client history and needs
- Work closely with staff of all programs at Center to ensure clients' needs for referrals and community resources are met
- Established and maintained on-going relationship with local service providers, Employment Service Providers, neighborhood schools, and other community-based organizations
- Prepare and submit regular Quarterly and annual reports to Director of Research and evaluation, Workforce and Asset Development Coordinator, Assistant Executive Director of Adult Services and Contract Manager
- Collaborated with parent teacher coordinators to offer individualized support and assistance focused on families in need of Health Insurance
City, STATE, 11/2007 - 12/2010
- Work with participants to determine specific needs and existing barriers, establish and monitor goal settings, assist in accessing other support services internally and externally, coordinate directly with other departments, and monitor client's successful access to services
- Experience working with NYC Mayor Office sponsored programs via MDRC & SEEDCO
- In collaboration with MDRC, developed system of recruitment, outreaching , manage and execute portfolio for this special project that connect residents to critical services and achieve clearly defined outcome measures
- Set defined performance targets for projects and manage effectively to reach intended outcomes
- Provided assistance with preparation of project-related reports, manuscripts, and presentations
- Supervised 15 outreach employees and trained them how to complete client enrollments
- Coordinated their daily routes for outreaching
- Collaborated with NYC Department of Youth and Community Development (DYCD) in the development of the Healthy Families Program.
- Supervised team of 15 staff members.
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Resume Overview
School Attended
- Professional Empowerment In Action, inc
- City University of New York-Herbert H. Lehman Coll
- Professional Empowerment In Action, inc
- Professional Empowerment In Action, inc
- Utica School of Commerce
- Plantation High School
Job Titles Held:
- Healthy Families Case Manager
- Chairperson (volunteer)
- Resource Specialist
- Work Rewards Coordinator
Degrees
- Certificate
- Some College (No Degree)
- Certificate
- Certificate
- Some College (No Degree)
- General Equivalency Diploma
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