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health unit certified nursing assistant resume example with 5 years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Hardworking and reliable with strong ability in customer service and hospitality. Highly organized, proactive and punctual with a positive mentality. Has exceptional problem solving skills with identifying customer needs and delivering solutions. Strong verbal and communication skills.

Skills
  • Business operations
  • Customer service
  • Process improvement
  • Inventory management
  • Supervision
  • Problem resolution
  • MS Office
  • First Aid/CPR
  • Organization
  • Communications
  • Planning and coordination
  • Project organization
  • Team management
  • Relationship development
  • Team building
Experience
08/2017 to Current Health Unit Certified Nursing Assistant Curaleaf | Haverhill, MA,
  • Assisted to ensure patient satisfaction and happiness.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assessed vitals and noted all medical information to report changes to nursing staff and physicians.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Prepared, maintained and cleaned treatment areas after daily use.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Provided wound care and dressing changes.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Used mobility equipment to transport patients.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
05/2016 to 01/2017 Assistant Store Manager Shoe Carnival, Inc. | Rockford, IL,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Coached and developed store associates through formal and informal interactions.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Mentored team on effective upselling and cross-selling techniques.
  • Processed credit and debit card payments and returned proper change for cash purchases.
09/2015 to 04/2016 Sales Associate Lori's Gifts | City, STATE,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Negotiated and closed deals with minimal oversight.
  • Cultivated strong relationship with customers while fostering positive business image.
  • Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
  • Helped improve and drive business success by delivering sales, credit, warranty and other key metrics.
  • Performed customer needs assessments and suggested appropriate solutions that would solve business issues.
  • Identified and solved complex strategy problems that impacted sales management and business direction.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Education and Training
Expected in 05/2013 High School Diploma | Pulaski County Senior High School, Dublin, VA GPA:
Expected in | Southwest Tennessee Community College, Memphis, TN GPA:

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Resume Overview

School Attended

  • Pulaski County Senior High School
  • Southwest Tennessee Community College

Job Titles Held:

  • Health Unit Certified Nursing Assistant
  • Assistant Store Manager
  • Sales Associate

Degrees

  • High School Diploma

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