Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Registered Nurse (RN) professional with strength in Leadership, Compliance, Gerontology, Primary Nursing, Dementia Care and Mental Health. Proactive leader with strengths in communication and collaboration. Proficient in leveraging regulations and compliance knowledge to promote quality Resident/Patient care. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Consistently meet and exceed care standards.

  • Analytical
  • Patient assessment
  • Communication
  • Nursing staff leadership
  • Dementia specialized care
  • Patient care planning
  • End of life care
  • Long-Term Care
  • Staff Development and Precepting
Health Facilities Surveyor (RN), 01/2019 to 03/2020
American Advanced Management, IncOrland, CA,
  • Conducted inspections of Iowa long term care facilities to determine Resident needs were met.
  • Assessed Iowa long term care facilities compliance with state and federal regulations.
  • Observed facility staff completing medication administration, wound care, treatments, etc to assure completion according to regulations and standards of practice.
  • Review facility medical records, policies and procedures to assure regulatory compliance was met.
  • Completed reports following Center for Medicare Services (CMS) Documentation guidelines
Nursing Supervisor, 12/2003 to 01/2019
Melmark New EnglandLawrence, MA,
  • Completed daily rounds of nursing unit to verify nursing service personnel performance alignment acceptable nursing standards.
  • Responsible for leadership of 550+ bed facility during week end coverage.
  • Supervision and collaborative leadership of ancillary and professional staff in a 550+ bed facility.
  • Completed facility rounds, assisted with emergency transfers, and assured staffing needs are met.
  • Responsible for staff supervision and unit management of a 45 bed semi secure memory care unit.
  • Assure staff competencies and regulatory compliance.
  • Completed annual performance evaluations.
  • Enforced disease prevention protocols among staff members, patients and visitors.
  • Created and integrated new nursing protocols designed to improve patient outcomes while minimizing medical errors.
  • Provided patients with direct nursing care when the department was short-staffed.
  • Coordinated and led in-services to facilitate nursing leadership development and career growth.
  • Developed and led Annual Dementia training for staff working on the secured dementia units.
  • Partnered with organizational and unit leaders to devise QA/QI initiatives, completed audits to continuously improve delivery of care, patient outcomes and overall services.
  • Member of Fall Reduction Workgroup; implemented post fall huddles and assessment for root cause analysis to decrease resident falls and injuries.
  • Collaborated to development Sleep Restoration Program
  • Member of Quality Improvement committee which increased resident activities and reduced falls and negative behaviors
  • Participated in interdisciplinary patient and family planning processes, provided instructions and addressed questions and/ concerns.
  • Assisted in development of a new semi-secure memory care unit model.
  • Managed unit team of 9 registered nurses, 12 licensed practical nurses and 24 certified nursing assistants.
  • Advised, coached and mentored nursing staff on medical issues, crisis management and appropriate nursing interventions.
  • Recruited, interviewed, hired and coached employees and promoted high level of care quality to patients.
  • Investigated employee misconduct and applied corrective action.
  • Answered questions and addressed concerns from employees promptly through email, phone and in person.
  • Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
  • Collaboratively led facility initiative for resident centered care culture.
  • Reviewed electronic health record (EHR) documentation and incident reports daily to assure Resident/patient needs were met.
  • Reviewed Infection control data, identified trends and implemented prevention strategies.
  • Notified Senior leadership of adverse events and submitted reports to regulatory agencies.
  • Completed preadmission resident assessments and assured residents were assigned to appropriate units to meet care needs.
  • Conducted restraint audits according to organizational guidelines and generated reports for nursing leadership review and analysis.
  • Prepared for regulatory agency reviews, completing audits and staff education, attaining several deficiency free surveys.
Registered Nurse, 10/1998 to 12/2003
State Of Iowa, Iowa Veteran's HomeCity, STATE,
  • Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
  • Consistently assessed and evaluated patients' health needs by coordinating across medical disciplines to create, implement and modify personalized care plans.
  • Set up trays, supplies and sterile fields for treatment procedures.
  • Maintained personal and team compliance with medication administration standards and patient care best practices.
  • Monitored and managed various treatment and care interventions, including IV administration, wound and ostomy care and catheter insertion.
  • Communicated with primary care physicians or emergency care providers to relay patient needs.
  • Oversaw patient admission and discharge processes to coordinate efficient movements and related paperwork.
  • Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.
  • Delivered care to 45 patients per day, including coordinating and evaluating interdisciplinary care.
  • Administered oral, intramuscular and IV medications to patients and monitored responses.
  • Designed strategies to resolve nursing and patient satisfaction issues, improve response and patient care quality and propose plans to enhance quality and safety initiatives facility-wide.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Instructed patients, caregivers and families on diagnoses, treatment options and self-management to maintain continuity of care.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Boosted patient outcomes by prioritizing nursing tasks and assignments and accurately reporting on each patient's status.
  • Managed and provided leadership to help staff with direct and indirect resident care.
  • Treated patients suffering from chronic and acute medical concerns, including asthma, seizure disorders and pneumonia.
  • Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
  • Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
  • Immunized patients against influenza and pneumonia to protect vulnerable populations from serious illnesses.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Responded to adverse events, provided prompt treatment and revised resident care plan to meet care needs.
Resident Treatment Worker, (RTW/CNA), 11/1994 to 10/1998
State Of Iowa, Iowa Veteran's HomeCity, STATE,
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Delivered nursing assistance to residents in 54 bed Long Term Care unit.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Used mobility devices and Hoyer lift equipment to transport patients.
  • Responded to patient call lights and alarms and needs-assessment requests to identify course of treatment.
Education and Training
Associate of Science: Nursing, Expected in 07/1998
Marshalltown Community College - Marshalltown, IA,
  • Major in Nursing
  • Outstanding Practical Nursing Student Recipient 1997
  • Graduated with Honors Member
  • Phi Theta Kappa Member
  • SMQT (State Minimum Qualification Testing) Certified, Center for Medicare Services, August 2019
  • Certified Public Management Certification, Drake University, November 2007.
  • Timeslips Creative Storytelling Facilitator Training Certificate, October 2007
  • Iowa Department of Personnel Applied Management Series December 2004

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School Attended

  • Marshalltown Community College

Job Titles Held:

  • Health Facilities Surveyor (RN)
  • Nursing Supervisor
  • Registered Nurse
  • Resident Treatment Worker, (RTW/CNA)


  • Associate of Science

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