health coach resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Detailed Process Improvement Manager with over 10 years of experience in change management, process improvement and efficiency within the medical industry. Innovated new processes and positively impacted profit margins, efficiency and quality. Outgoing personality proven to win over stakeholders and successfully promote new methodologies.

  • Diligent communicator
  • Servant leader mentality
  • Requirements gathering
  • Goal establishment and monitoring
  • Flexible and Adaptable
  • Analytical thinking
  • Process Improvement
  • Regulatory compliance
  • Six Sigma/Lean knowledge
  • Agile Methodology and frameworks
  • Documentation Management
  • Relationship management
  • Microsoft Office Suite
  • SaaS
  • Kanban
  • Jira
  • Bootstrap
  • Node Js
  • JavaScript/TypeScript
  • SQL
  • Vs Code
  • Git Hub
Work History
Health Coach, 06/2021 to Current
Columbian Basin Health AssociationOthello, WA,
  • Recommended nutrition modifications to improve overall health of clients.
  • Assisted clients in finding new ways to inspire healthier habits.
  • Coached clients by developing health goals and action plans.
  • Provided comprehensive, empowering, and professional coaching programs so members remain motivated to attain personal health and fitness goals.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Independent Contractor, 09/2020 to Current
MultipleCity, STATE,
  • Performed infrastructure audit on software and services, such as domains, cloud services, and outside vendors.
  • Analyzed data to identify opportunities for improvement and cost savings.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Provided extensive guidance on Agile scrum processes and methodologies with goals of improving quality and productivity.
  • Performed domain migration.
  • Created and managed backlogs and tasks in Azure DevOps.

Technical Director of Imaging Services/Continuous Improvement Manager, 10/2006 to 01/2020
Midwest CardiologyCity, STATE,
  • Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
  • Managed the development of continuous Improvement and Lean initiatives for onsite implementation.
  • Improved 10+ processes to meet company goals for earnings, quality and completion.
  • Changed existing processes and implemented new processes to improve efficiency by 70%.
  • Implemented lean methods to reduce waste by 30%.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Implemented new quality assurance and customer service standards.
  • Determined quality department standards, practices and procedures.
  • Recorded, analyzed and distributed statistical information.
  • Established and tracked quality department goals and objectives.
  • QA/QC: equipment specifications, acceptance testing, performance checks, uniformity, and artifacts.
  • Troubleshoot hardware and software issues.
Nuclear Medicine Chief Technologist/Compliance Coordinator, 10/2006 to 05/2008
Midwest CardiologyCity, STATE,
  • Developed and implemented improved diagnostic standards for outpatient exams in alignment with department goals.
  • Produced diagnostic images for use in identification and treatment of diseases by applying and measuring radioactive isotopes.
  • Handled private and confidential information in compliance with hospital policies and procedures.
  • Verified program operations maintained compliance with state and federal regulations and facilitated 8+ inspections and audits.
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
  • Provided new employees with training and ongoing guidance on organizational procedures, policies and best practices.
  • Calibrated and prepared radioactivity and radiopharmaceuticals to administer to patients.
  • Utilized computer data to develop information and process images for interpretation.
Certificate: Computer Programming Code Academy, Expected in 11/2020 to Midland University - Fremont, NE
Certified Scrum Master-CSM: Agile Framework, Expected in 06/2019 to Scrum Alliance - ,
Certified Nuclear Medicine Technologist-CNMT: Nuclear Medicine Technology, Expected in to Nuclear Medicine Technology Certification Board - ,
Bachelor of Science: Radiation Science, Expected in to University Nebraska Medical Center - Omaha, NE,
Associate of Applied Science: Radiologic Technology, Expected in to Jennie Edmundson School of Radiologic Technology - Council Bluffs, IA,


Scrum Alliance

Nuclear Medicine Association, Missouri Valley Chapter

NMTCB Association


Lead the revamping of the EMR imaging software system resulting in improved department workflows by which increasing efficiency and customer care.

Expertly responded to evolving insurance requirements by successfully managing the accreditation process for the nuclear medicine lab in accordance with strict insurance mandates for reimbursement.

Recognized by management for the positive organizational branding cultivated by outstanding relationships with customers, physicians, and staff.

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Resume Overview

School Attended

  • Midland University
  • Scrum Alliance
  • Nuclear Medicine Technology Certification Board
  • University Nebraska Medical Center
  • Jennie Edmundson School of Radiologic Technology

Job Titles Held:

  • Health Coach
  • Independent Contractor
  • Technical Director of Imaging Services/Continuous Improvement Manager
  • Nuclear Medicine Chief Technologist/Compliance Coordinator


  • Certificate
  • Certified Scrum Master-CSM
  • Certified Nuclear Medicine Technologist-CNMT
  • Bachelor of Science
  • Associate of Applied Science

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