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Health And Wellness Advocate Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Organized and detail-oriented
  • HIPAA guidelines
  • Microsoft Office proficiency
  • Schedule management
  • Friendly, positive attitude
  • Resource advocacy
  • Working collaboratively
  • Critical thinking
  • Customer service
  • Time management
  • Problem resolution
  • Teambuilding
  • Relationship building
  • Analytical
  • Bilingual English / Spanish
Experience
01/2015 to Current Health and Wellness Advocate Ebenezer | Brooklyn Center, MN,
  • Assisted individuals with navigating health care systems, appointments and classes.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
  • Created and oversaw training courses focused on team and community education.
  • Worked successfully with diverse group of clients to accomplish goals and address issues related to our services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
01/2015 to Current Resident Service Coordinator Ebenezer | Coralville, IA,
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Identified talented individuals bringing valuable skills and great experience to team.
  • Assessed each resident's psychosocial needs.
  • Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Worked successfully with diverse group of clients to accomplish goals and address issues related to needs and services.
  • Document information in data base use by the organization to keep records of services.
03/2005 to 09/2012 Resident Service Coordinator The Integral Group Llc | Savannah, GA,
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Assessed each resident's psychosocial needs.
  • Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Consulted with local government representatives to understand community needs and strategize response plans.
  • Worked successfully with diverse group of residents to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
01/1990 to 03/2005 Property Manager Napa Valley Community Housing | City, STATE,
  • Handled resident complaints and expedited all maintenance requests.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Updated tenant and unit information to keep current in housing database.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Oversaw budgeting process for assigned properties.
  • Planned and conducted meetings to enable residents to voice concerns and provide forum for issues to be addressed.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Educated clients on lease and rental agreements.
  • Updated and maintained rental agreement files and documents.
  • Answered telephones to assist customers and resolve issues.
  • Monitored and documented all income, including delinquencies.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Prepared and submitted reports to supervisor.
  • Entered property data into computer system and checked.
Education and Training
Expected in 06/1987 BBA | Business Administration Universidad De Guadalajara , Guadalalajara Jalisco, Mexico , GPA:
  • Completed coursework in ESL, Computer and keyboard at Napa Valley Community Collage

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Resume Overview

School Attended
  • Universidad De Guadalajara
Job Titles Held:
  • Health and Wellness Advocate
  • Resident Service Coordinator
  • Resident Service Coordinator
  • Property Manager
Degrees
  • BBA