health advocate manager resume example with 20+ years of experience
Experienced manager with over 20 years of experience in different industries. Excellent reputation for resolving problems and improving customer satisfaction.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Client and Community Service
- Work Planning and Organization
- Health Service Referrals
- Maintaining Updated Records
- Verbal and Written Communication
- Community Outreach
- Individual and Community Advocacy
- Critical Thinking
- Honest and Ethical
- Problem-Solving
- Active Listening
- Leading Community Events
- Health Fair Participation
- Basic Diagnostic Procedures
- High-Risk Populations Identification
- Diagnostic Screening Advisory
- Client Databases
- Health Plan Development
- Community Education
- Performance Tracking and Evaluation
- Project Planning
- Technical Proficiency
- Performance Evaluations
- Team Leadership
- Hiring and Training
- Documentation and Reporting
- Scheduling and Coordinating
- Goal Setting
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Cost Control
- Training and Development
- Problem Resolution
- Team Building
- Employee Development
- Budget Management
- Work Planning and Prioritization
- Professional and Courteous
- Customer Relationship Management
- Business Analysis and Reporting
- Time Management
- Computer Skills
- Calm Under Pressure
- Good Judgment
- Process Improvement
- Strategic Planning
- Customer Service
- Negotiation and Conflict Resolution
- Teamwork and Collaboration
- Complex Problem Solving
Colorado Springs, CO, 05/2019 - 12/2021
- Implemented outreach strategies to engage clients in community-based services.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Maintained full and current understanding of available plans, products and services.
- Resolved problems related to benefits, eligibility and claims.
- Developed and implemented training classes to educate team members and community residents.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducted monthly inventories of raw materials and components on work floor.
- Onboarded new employees with training and new hire documentation.
- Approved regular payroll submissions for employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Cross-trained existing employees to maximize team agility and performance.
- Propelled continuous improvements and strategically capitalized on current market trends.
Rockville, MD, 08/2009 - 05/2019
- Scheduled route salesman and routes.
- Coached new employees on company standards.
+ Edit or add your own
- Sold Product to existing and new customers along assigned routes.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Maintained store equipment, printers and fax machines.
- Gathered, organized and evaluated data to make accurate assessments of current operations.
- Prepared training programs to improve compliance at all levels.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Developed and implemented internal control tests to verify employee compliance with established policies and procedures.
City, STATE, 07/1998 - 08/2009
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
- Addressed personnel issues and scheduling conflicts promptly.
- Directed key personnel in correct production techniques to achieve required quality.
- Sourced materials to keep up with production goals and meet customer demands.
- Resolved issues quickly to maintain productivity goals.
- Developed and implemented cost controls and other expense reduction measures.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Implemented quality improvement changes to minimize product defect rates.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired and trained new employees for production positions.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
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Resume Overview
School Attended
- Skyview High School
Job Titles Held:
- Health Advocate/ Manager
- Route Sales Supervisor
- Production Manager
Degrees
- High School Diploma
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