Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

I am an empowered health advocate with excellent communication and active listening skills with a strong motivation to succeed. I am seen as reliable and approachable employee who quickly learns and masters new concepts and skills. I am motivated and enthusiastic about helping patients and the community navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Seen as a friendly team player with talent for operating in fast-paced, dynamic environments.

Skills
  • Public Safety
  • Administrative Support
  • Proficient in Lytec
  • Proficient in GSuite
  • Patient rights
  • Data entry
  • Time management
  • Problem-solving skills
  • Decision-making abilities
  • Crisis intervention
  • Crisis communication
Education
East Stroudsburg University East Stroudsburg, PA Expected in 4 2017 Bachelor of Science : Psychology - GPA :

Member of Phi Sigma Delta Fraternity, Member of P.R.I.D.E. Club

Naugatuck High School Naugatuck, CT Expected in 2017 High School Diploma : - GPA :

Graduated in Top 20% of class. GPA: 3.4, Participated in school Marching Band, 2007 to 2009. Participated in school's Percussion Ensemble, 2005 to 2009

Certifications

CPR Certified, 2015-2016 First Aid Training, 2015

Work History
Cvs Health - Health Advocate
Memphis, TN, 03/2017 - Current
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment
  • Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents
  • Responded to 15 or more patient concerns and questions with compassionate and knowledgeable service in a day
  • Entered continuing medical documentation into computer systems and managed database of information
  • Compiled and reviewed medical charts
  • Manages approximately 30 incoming calls, emails, faxes per day from patients, pharmacies, and doctor offices
  • Used Lytec to schedule and manage patient appointments
  • Balanced cash deposits, credit card payments each day
  • Took co-payments, compiled daily financial records
  • Worked effectively with staff from all departments to coordinate resolutions
  • Helped vulnerable individuals navigate complex healthcare system
  • Developed and implemented training classes to educate team members and community residents
  • Resolved patient flow problems, improved operations and provided exceptional client support
Catholic Health Initiative - Security Officer
Stockton, CA, 08/2015 - 02/2017
  • Preformed and authorized entrance and departure of over 30 vehicles, cargo trucks and visitors
  • Detected suspicious activities and watched for criminal acts and rule infractions
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences
  • Patrolled private and public community premises to prevent and detect signs of intrusion and secure doors, windows and gates
  • Checked and secured 14 building entrances over 8 hours
  • Patrolled 2 square miles of property to ensure safety of employees, homeowners, and guests
  • Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations
Danbury Health Systems - Security Coordinator
New Fairfield, CT, 12/2019 - Current
  • Checked identification of all persons entering and exiting facility
  • Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
  • Remained flexible in rapidly changing environments and adapted to developing situations
  • Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques
  • Maintained composure and professionalism while screening visitors during high volume periods
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations
  • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
  • Resolved complaints and issues involving both guests and employees
  • Completed incident reports by recording observations and occurrences and interviewing witnesses following physical incidents
  • Worked both independently and collaboratively to resolve urgent issues, which included building and personal incidents
  • Secured entrances and exits via physical presence and careful monitoring of CCTV
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras
Skills
  • Public Safety
  • Administrative Support
  • Proficient in Lytec
  • Proficient in GSuite
  • Patient rights
  • Data entry
  • Time management
  • Problem-solving skills
  • Decision-making abilities
  • Crisis intervention
  • Crisis communication
Work History
Allentown Women's Center Inc. - Transition Health Advocate
Bethlehem, PA 03/2017 - Current
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment
  • Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents
  • Responded to patient concerns and questions with compassionate and knowledgeable service
  • Entered details into computer systems and managed database of information
  • Compiled and reviewed medical charts
  • Manages approximately 30 incoming calls, emails, and faxes per day from patients and pharmacies
  • Used Lytec to schedule appointments
  • Balanced deposits and credit card payments each day
  • Took co-payments and compiled daily financial records
  • Worked effectively with staff from all departments to coordinate resolutions
Black Knight Security - Security Officer
East Stroudsburg, PA 08/2015 - 02/2017
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
  • Detected suspicious activities and watched for criminal acts and rule infractions
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates
  • Checked and secured 14 building entrances over 8 hours
  • Patrolled 2 square miles premises to ensure safety of employees and visitors
Walmart - Maintenance
East Stroudsburg, PA 09/2014 - 04/2015
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors
  • Polished glass surfaces and windows
  • Removed waste paper and other trash from the premises to designated area
  • Disinfected and mopped bathrooms to keep them sanitary and clean
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner
Little Discoveries Day Care Inc - School Age Teacher
Stroudsburg, PA 10/2013 - 04/2014
  • Addressed behavioral and learning issues with parents and daycare management
  • Encouraged good behaviors using the positive reinforcement method
  • Encouraged children to be understanding of and patient with others
  • Made nutritious breakfasts, lunches, dinners and snacks for the children
  • Engaged with children on an individual basis in a pleasant manner
  • Organized structured learning activities for classroom of 15 students to teach motor skills

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School Attended

  • East Stroudsburg University
  • Naugatuck High School

Job Titles Held:

  • Transition Health Advocate
  • Security Officer
  • Maintenance
  • School Age Teacher

Degrees

  • Bachelor of Science
  • High School Diploma

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