Highly motivated administrative and customer support professional experienced in working in fast-paced environments. Dependable with strong organizational, technical and interpersonal skills. Detail oriented and performance driven professional with over 10 years of customer service and administrative experience. Recognized for my ability to work independently or as a team player, exceptionally customer service skills and my ability to meet and/or exceed goals. Communicates effectively with all levels of management and personnel. Demonstrates a strong commitment to a company's success through dedication, outstanding work ethic, and pride in work.
Customer Service/Supervisor Escalations
UnitedHealthcare 2012 Tier 1 Top Performer
Coursework in Medical Coding and Terminology.
Coursework using Microsoft Office Applications/Software, Data Entry, and Information Processing
Dean's List-Fall 2009, Spring 2010, Summer 2010
Honor's List-Fall 2010
Coursework in Business Administration, Communications, Basic Accounting, and Microsoft Office Applications/Software
Customer Service, Member Advocate, Data Entry, Claims Processor, Multi-tasking, Problem Solver, Intermediate Proficiency in Microsoft Word, Excel and Outlook, Professional and Friendly.
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