Health Advocate Resume Example
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HEALTH ADVOCATE
Summary
Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals. Organized and detail-oriented [Job Title] with [Number] years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute Teller adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Attentive [Job Title] with [Number] years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
Experience
03/2001 - 12/2018Cvs Health - Health AdvocateMiramar , FL
- Answered, screened and processed multiple calls daily on ten different phone lines by using call management system and web-based communications.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Acted as intermediary between insurance companies and customers, including researching and assessing information to determine validity of claims.
- Researched coverage and premium options and supplied clients with best coverage available for individual needs.
- Promoted agency products to customers in person, by telephone and in writing.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Processed benefits applications, including documents for food stamps and medical assistance.
- Coordinated between various entities to manage cases.
- Coordinated care for medically-complex patients experiencing difficulties obtaining social services.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Observed confidentiality and safeguarded all patient-related information.
02/2019 - CurrentCoborn's - Personal Assistant-Life Skills CoachHastings , MN
- Conducted life skills evaluations and set client goals based on abilities.
- Coached clients on interpersonal and communication skills, including active listening and problem-solving.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Partnered with interdisciplinary teams to implement care plans.
- Maintained thorough and accurate records outlining program operations and participant progress.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
02/2020 - 10/2020Aramark Corporation - Census EnumeratorYoungstown , OH
- Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
- Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
- Maintained confidentiality when addressing sensitive information with tact and diplomacy.
- Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
- Utilized script for on-demand phone project assignment to deliver surveys to recipients.
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Checked all contact information from research subjects for accuracy and implemented it into the company's computer system.
10/2019 - CurrentTarget - Guest Service RepresentativeCity , STATE
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Assisted with purchases, locating items and signing up for rewards programs.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues regarding customer complaints and escalated worsening concerns to Store Director for remediation.
- Assisted customers with account updates, new service additions and promotional offers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Walgreens - Senior Retail Manager
- Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
- Used empathy and persuasive negotiation skills to deliver positive customer experience.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
- Reduced process lags by effectively managing [Number] staff to ensure optimal productivity.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Skills
- Identifying client goals
- Health counseling
- Facilitating change
- Motivating clients
- Interdisciplinary teamwork
- MS Office
- Customer service
- Organization
- Data management
- Patient interviewing skills
- Recording histories
- Treatment plans knowledge
- Patient assessment
- Triaging patient concerns
- Intake and discharge
- Broad medical terminology knowledge
- Geriatric treatment knowledge
- Patient advising
- Computerized charting specialist
- Eligibility review
- Client intake
- Data entry
- Empathic communication
- Records management
- Preparing summaries
- Confidential data protection
- Database management
- Records maintenance
- Conflict mediation
- Application assessments
- Advocacy and Counseling
- Safety and risk assessments
- Psychiatric and Mental Health Care
- Medical terminology
- Insurance plan verification
- Electronic authorization processing
- Patient rapport
- Medicaid knowledge
- Secure data practices
- Customer follow-up
- Problem resolution
- Time management
- Working collaboratively
- Friendly, positive attitude
- Reliable and trustworthy
- Compliance
- Benefits programs
- Exceptional communicator
- Maintains confidentiality
- Confidential document control
- Customer relations
- HR policies and procedures expertise
- Clinical Documentation
- Community resources specialist
Education and Training
05/1999University Of Missouri - St LouisCity, StateBachelor of Social Work: Medical Social Work
Maryville University Of Saint LouisCity, StateNursing
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Resume Overview
School Attended
- University Of Missouri - St Louis
- Maryville University Of Saint Louis
Job Titles Held:
- Health Advocate
- Personal Assistant-Life Skills Coach
- Census Enumerator
- Guest Service Representative
- Senior Retail Manager
Degrees
- Bachelor of Social Work : Medical Social Work
Nursing
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