LiveCareer-Resume

head waitress resume example with 6+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Ambitious Head Waitress with 7 years of experience serving in dinning establishments. Proven history of inspiring positivity and productivity in employees. Dedicated to dynamic leadership and top-of-the-line customer service. Personable and friendly worker with skill in clear and Efficient communication to commit to fantastic customer service. Trained in future POS use.

Has also basic knowledge of word, excel, etc. Versatile with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Experienced in child care for children between the ages 2-10. committed to supply a warm and encouraging environment.

Skills
  • Special Requests and Substitutions
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Order Accuracy and Delivery
  • Able to Lift 30 Pounds
  • Customer Needs Assessments
  • Cool Under Pressure
  • Team Player
  • Specials Promotion and Upselling
  • Warm and Friendly
  • Transactions and Cash Handling
  • High-Volume Dining
  • Food and Beverage Service
  • Age Verification
  • Dining Room Cleaning and Upkeep
  • Service Prioritization
  • Suggestive Selling
  • Guest Inquiries
  • Cleanliness Standards
  • Adaptable and Flexible
  • Courteous Phone Demeanor
  • Tableside Service
  • Valid Food Handlers Certification
  • Wine and Liquor Service
  • Time management
  • Works well alone or as a team
  • Promotes cleanliness and organization
  • Experienced in technology
Work History
01/2016 to 09/2022 Head Waitress Breckenridge Grand Vacations | Breckenridge, CO,
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained staff members on use of POS system.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
  • Prepared specialty desserts for customers for special occasions.
05/2022 to 07/2022 Babysitter Mariah Alvarez | City, STATE,
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Made healthy snacks and meals for 3 children.
  • Assisted with light housekeeping duties as well as running errands.
  • Promoted language development skills through reading and storytelling.
03/2018 to 08/2019 Shot Girl Filler Up | City, STATE,
  • Learned products inside and out to give best possible demonstrations and answer consumer questions.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Provided customer service using extensive knowledge of product.
  • Rang up customers by processing cash and credit payments to complete sales transactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Expected in 08/2020 Associate Of General Studies | General Studies Navarro College, Corsicana, TX GPA:
Expected in 08/2018 Associate In Physical Therapy | Galveston College, Galveston, TX GPA:
Expected in 08/2014 Diploma | General Studies Midlothian Heritage High School, Midlothian, TX GPA:

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Resume Overview

School Attended

  • Navarro College
  • Galveston College
  • Midlothian Heritage High School

Job Titles Held:

  • Head Waitress
  • Babysitter
  • Shot Girl

Degrees

  • Associate Of General Studies
  • Associate In Physical Therapy
  • Diploma

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