Friendly [head waitress] with strong understanding of hospitality and food and beverage industries. Extensive knowledge of gourmet chef creations and complementary food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Greeted customers, answered questions and recommended specials to increase profits.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Provided timely checks on guest needs and brought requests.
Calculated accurate bill amounts and processed cash and credit card payments.
Head Waitress, 01/2020 - 08/2020 Bjc Healthcare – Fenton, MO,
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Collaborated with host, bus person and cook to serve up food and beverage options.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Waitress, 04/2020 - 07/2020 Little Caesars – City, STATE,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Minimized customer wait times by efficiently taClaire and filling large volume of orders each day.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Lead Food Service Worker, 11/2019 - 01/2020 Pollo Tropical – City, STATE,
Followed recipes and customer requests to prepare high-quality, delicious meals.
Made orders by slicing, weighing, packaging and pricing meats and cheeses.
Upheld food safety standards at all times.
Maintained order and cleanliness of work areas to conform with health codes.
Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
Adjusted cooClaire methods and ingredients to accommodate dietary restrictions and allergies.
Gathered ingredients and cleaned and cut food items to prep recipes.
Stored perishable food items in freezer or refrigerator to protect food from spoilage.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Distributed supplies, utensils and portable equipment.
Cleaned utensils, dishes and glasses for customer use.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Education and Training
: Health Aide, Expected in 12/2020 - CNA Prep Class - Chiefland, FL, GPA:
High School Diploma: , Expected in 05/2020 - Dixie County High School - Cross City, FL GPA:
Accomplishments
Consistently maintained high customer satisfaction ratings.
Promoted to head waitress due to always remembering fast coming orders and being punctual on my timed orders that achieved me maClaire more money and worClaire more days.
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