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Head Waitress Resume Example

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HEAD WAITRESS
Summary

Friendly [head waitress] with strong understanding of hospitality and food and beverage industries. Extensive knowledge of gourmet chef creations and complementary food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Skills
  • Food safety understanding
  • Dining customer service
  • Safe food handling
  • Table Bussing
  • Service prioritization
Education and Training
High School DiplomaDixie County High SchoolCross City,FL,05/2020
CNA Prep ClassChiefland, FLHealth Aide, 12/2020
Experience
Los AvinaHead Waitress | Cross City, FL01/2020 to 08/2020
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Los AvinaWaitress | Chiefland, FL04/2020 to 07/2020
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
Little CaesarsLead Food Service Worker | Chiefland, FL11/2019 to 01/2020
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Upheld food safety standards at all times.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Distributed supplies, utensils and portable equipment.
  • Cleaned utensils, dishes and glasses for customer use.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Pollo TropicalCashier Trainer | Fort Myers, FL05/2019 to 10/2019
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Helped customers find store locations and complete purchases.
  • Greeted customers promptly and responded to questions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Built and maintained productive relationships with employees.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Maintained work area in clean and neat manner.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Promoted to head waitress due to always remembering fast coming orders and being punctual on my timed orders that achieved me making more money and working more days.
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Resume Overview

Companies Worked For:

  • Los Avina
  • Little Caesars
  • Pollo Tropical

School Attended

  • Dixie County High School
  • CNA Prep Class

Job Titles Held:

  • Head Waitress
  • Waitress
  • Lead Food Service Worker
  • Cashier Trainer

Degrees

  • High School Diploma

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