Dedicated server with 10 plus years of experience. Skillful in memorizing menus and promoting customer loyalty. Resourceful at delivering pleasant dining experiences and quality food service. Accurately itemizes orders and prepares checks, assists guests in menu selections and resolves common customer issues. Commended for excellent multitasking abilities and happy, patient demeanor. Friendly with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Skills
Liquor, wine and food service
Point of Sale (POS) system operations
Service prioritization
Effective customer upselling
Dining customer service
Relationship management
Check payment processing
Menu knowledge
High-volume dining
Education and Training
L.E. Fletcher Technical Community CollegeSchriever, LAExpected in 05/2013 – –GED: - GPA:
Experience
Bobby Hotel - Head Waitress Nashville, TN, 02/2016 - 05/2021
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Calculated charges, issued table checks and collected payments from customers.
Served high volume of tables at once and simultaneously supervised serving staff.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Provided exceptional service to high volume of daily customers.
Implemented new POS system and trained staff members on use.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Collaborated with host, bus person and cook to serve up food and beverage options.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Hilton Worldwide - Cocktail Server Clearwater, FL, 11/2014 - 05/2015
Maintained accurate cash handling practices while efficiently serving customers.
Recommended and served alcoholic beverages to patrons during high-volume shifts.
Maintained tidiness and organization throughout bar area.
Communicated with patrons to offer friendly service and determine needs.
Took drink orders from tables and bar area and relayed to bartenders.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Suggested cocktail choices based on customer preference, daily specials and inventory availability.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Checked identification prior to serving.
Created rapport with new and returning patrons to foster guest satisfaction.
Amelia Belle Casino - Bartender/Cocktail Waitress City, STATE, 11/2013 - 03/2014
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Balanced daily registers and generated sales reports for management.
Implemented special events to boost customer numbers and profits.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maintained knowledge of bar and menu options to prepare drinks.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Poured wine, beer and cocktails for patrons.
Collected and organized daily till totals and tips.
Cypress Bayou Casino - Bartender/Server City, STATE, 06/2009 - 09/2012
Operated POS terminals to input orders, split bills and calculate totals.
Provided exceptional service to high volume of daily customers.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Resolved customer concerns with friendly and knowledgeable service.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests such as separate checks and menu substitutions.
Refilled drinks at tables throughout service areas, checking in with diners about specific needs.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Documented food orders and ran items to guest tables in dining room.
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