LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Ambitious Head Waitress with 2 years of experience serving in Family Restaurant establishments. Proven history of inspiring positivity and productivity in employees. Dedicated to dynamic leadership and top-of-the-line customer service. Versatile waitress with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Skills
  • Service-Oriented
  • Specials Promotion and Upselling
  • Verbal and Written Communication
  • Special Requests and Substitutions
  • Dining Room Cleaning and Upkeep
  • Cleaning and Sanitizing
  • Menu Memorization and Presentation
  • Food Safety Standards
Work History
Head Waitress, 07/2021 - 11/2021
Basha's Douglas, AZ,
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Managed food resources, memorized orders and coordinated customer service.
Barista, 04/2021 - 07/2021
Trinity Health Corporation Buffalo Center, IA,
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Educated coworkers and customers about new products.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Hostess, 04/2021 - 07/2021
Bi-Mart Corporation Cottage Grove, OR,
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier, 04/2020 - 07/2020
Walmart City, STATE,
  • Restocked and organized merchandise in front lanes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma: , Expected in
-
Rangeview High School - Aurora, CO
GPA:
Status -
Languages
Spanish :
Native or Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Rangeview High School

Job Titles Held:

  • Head Waitress
  • Barista
  • Hostess
  • Cashier

Degrees

  • High School Diploma

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