Head Waitress Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Personable, trustworthy and successful at building strong lasting relationships. Employs excellent leadership skills and multitasking strengths. Seeking to apply management talents to drive long term company growth and success.

  • Fast learner
  • Hard worker
  • Efficient
  • Reliable
  • Dedicated
  • Responsible
  • Honest
  • Loyal
10/2017 to Current Head Waitress Ratner | Romeoville, IL,

• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Cleaned, sanitized and organized food racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
• Prepared and maintained salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
• Maintained indoor dining areas by removing trash, wiping down tables and restocking.
• Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Explained preparation of various menu items, describing ingredients and cooking methods to customers.
• Updated repeat customers on menu changes and updates to maintain quality service relationships.
• Recorded orders and partnered with team members to efficiently serve food and beverages.
• Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
• Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
• Prepared salads, dessert and small dishes to back up kitchen staff.
• Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
• Served 2 whole dining rooms full of tables at once while training new servers..
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Calculated charges, issued table checks and collected payments from customers.
• Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
• Implemented new POS system and trained staff members of effective use.
• Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.

05/2012 to 10/2017 Salon Manager Hair Club For Men And Women | Troy, MI,

• Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
• Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Managed all areas of salon operations, including appearance, performance and sales of products.
• Made daily, weekly, and monthly goals for my staff.
• Made personal goals for staff and store goals for everyone to achieve.
• Sat down and met with staff, one on one and as a store to create game plans for success.
• Praised staff for their success, even if was the smallest success.
• Showed recognition on goals met.
• Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
• Accountable for all staff development, budgeting and supply ordering.
• Placed inventory orders, monitored shelf stock and tracked expenses.
• Enforced safety procedures in accordance with facility policies and government regulations.
• Resolved guest complaints.
• Addressed customer problems quickly and according to service standards.
• Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
• Scheduled employees and oversaw customer appointment calendar.
• Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
• Trained and mentored team members to achieve optimal performance and meet challenging business targets.
• Interviewed and hired my own staff, as well as hiring staff for other stores.
• Met with higher management and other team leaders/managers from other locations monthly to motivate, support and exchange ideas about success from business, staffing, inventory.
• Set up educational training seminars.
• Found coverage for call offs/no shows, or went in myself to cover on days off.

07/2007 to 10/2017 Hairstylist Regis Corp. | City, STATE,

• Welcomed guests with personable attitude, smile, and handshake.

• Sanitized workstations and salon equipment to reduce chance of infection.
• Kept work area clean and neat to stay productive.
• Set up workstation and treatment room with necessary products, equipment and supplies.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
• Recommended hair styles to compliment clients' facial features and coloring.
• Colored, cut and installed extensions according to client reference photos and desired outcome.
• Customized styles, services and products to suit client-specific needs and maintain high levels of customer satisfaction.
• Treated customers to extra services such as shampooing and head massage to promote loyalty.
• Recommended “add-on” services to ensure customers were aware of what I offered.
• Educated customers on “add-on” services so they understood what the services could do for them.
• Recommended products to customers to meet current needs or resolve specific concerns.
• Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
• Pre-booked appointments to guarantee repeat business.
• Backed up reception desk by answering phones, scheduling appointments and processing payments.
• Completed continuing education and training to stay up to date with new trends and techniques.

Education and Training
Expected in 06/2007 High School Diploma | Pioneer Central , Yorkshire, NY, GPA:
Expected in 06/2007 Cosmetology | Cosmetology Education Ellicottville Boces, Ellicottville, NY, GPA:

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Pioneer Central
  • Ellicottville Boces
Job Titles Held:
  • Head Waitress
  • Salon Manager
  • Hairstylist
  • High School Diploma
  • Cosmetology