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Head Waitress Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable, trustworthy and successful at building strong lasting relationships. Employs excellent leadership skills and multitasking strengths. Seeking to apply management talents to drive long term company growth and success.

Skills
  • Fast learner
  • Hard worker
  • Efficient
  • Reliable
  • Dedicated
  • Responsible
  • Honest
  • Loyal
Experience
10/2017 to Current Head Waitress Ratner | Romeoville, IL,

• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Cleaned, sanitized and organized food racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
• Prepared and maintained salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
• Maintained indoor dining areas by removing trash, wiping down tables and restocking.
• Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
• Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Explained preparation of various menu items, describing ingredients and cooking methods to customers.
• Updated repeat customers on menu changes and updates to maintain quality service relationships.
• Recorded orders and partnered with team members to efficiently serve food and beverages.
• Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
• Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
• Prepared salads, dessert and small dishes to back up kitchen staff.
• Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
• Served 2 whole dining rooms full of tables at once while training new servers..
• Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
• Calculated charges, issued table checks and collected payments from customers.
• Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
• Implemented new POS system and trained staff members of effective use.
• Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.

05/2012 to 10/2017 Salon Manager Hair Club For Men And Women | Troy, MI,

• Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
• Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Managed all areas of salon operations, including appearance, performance and sales of products.
• Made daily, weekly, and monthly goals for my staff.
• Made personal goals for staff and store goals for everyone to achieve.
• Sat down and met with staff, one on one and as a store to create game plans for success.
• Praised staff for their success, even if was the smallest success.
• Showed recognition on goals met.
• Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
• Accountable for all staff development, budgeting and supply ordering.
• Placed inventory orders, monitored shelf stock and tracked expenses.
• Enforced safety procedures in accordance with facility policies and government regulations.
• Resolved guest complaints.
• Addressed customer problems quickly and according to service standards.
• Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
• Scheduled employees and oversaw customer appointment calendar.
• Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
• Trained and mentored team members to achieve optimal performance and meet challenging business targets.
• Interviewed and hired my own staff, as well as hiring staff for other stores.
• Met with higher management and other team leaders/managers from other locations monthly to motivate, support and exchange ideas about success from business, staffing, inventory.
• Set up educational training seminars.
• Found coverage for call offs/no shows, or went in myself to cover on days off.

07/2007 to 10/2017 Hairstylist Regis Corp. | City, STATE,

• Welcomed guests with personable attitude, smile, and handshake.

• Sanitized workstations and salon equipment to reduce chance of infection.
• Kept work area clean and neat to stay productive.
• Set up workstation and treatment room with necessary products, equipment and supplies.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
• Recommended hair styles to compliment clients' facial features and coloring.
• Colored, cut and installed extensions according to client reference photos and desired outcome.
• Customized styles, services and products to suit client-specific needs and maintain high levels of customer satisfaction.
• Treated customers to extra services such as shampooing and head massage to promote loyalty.
• Recommended “add-on” services to ensure customers were aware of what I offered.
• Educated customers on “add-on” services so they understood what the services could do for them.
• Recommended products to customers to meet current needs or resolve specific concerns.
• Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
• Pre-booked appointments to guarantee repeat business.
• Backed up reception desk by answering phones, scheduling appointments and processing payments.
• Completed continuing education and training to stay up to date with new trends and techniques.

Education and Training
Expected in 06/2007 High School Diploma | Pioneer Central , Yorkshire, NY, GPA:
Expected in 06/2007 Cosmetology | Cosmetology Education Ellicottville Boces, Ellicottville, NY, GPA:

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How this resume score could be improved?

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82Good

Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Pioneer Central
  • Ellicottville Boces
Job Titles Held:
  • Head Waitress
  • Salon Manager
  • Hairstylist
Degrees
  • High School Diploma
  • Cosmetology