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Head Waitress Resume Example

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HEAD WAITRESS
Professional Summary

Ambitious, career-focused job-seeker, anxious to obtain an entry-level customer service associate position to help launch career while achieving company goals. I am a former waitress with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Also I am a former Bookkeeper with fantastic office talents and excellent attention to detail. Known for modernizing financial operations and reorganizing financial procedures. Deep understanding of quickbooks financial recording and POS software.

Work History
Company Name - Head WaitressCity, State05/2018 - 09/2019
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Completed credit payments via card processing systems.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Trained staff members on use of POS system.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic family restaurant while maintaining calm, professional demeanor.
  • Coached employees on salesmanship and updated menus to increase sales.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials and took drink orders.
Company Name - BookkeeperCity, State01/2015 - 02/2018
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
  • Organized and carried out proactive month-end, quarterly and year-end processes.
  • Increased customer satisfaction by filing taxes on time and promptly resolving issues.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Verified postings to ledgers to confirm accurate entry and account balances.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Reported financial data and updated financial records in ledgers and journals.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Maintained and processed invoices, deposits and money logs.
  • Calculated deductions and processed payroll for employees.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Verified over $5000 of cash and credit payments daily.
Company Name - Head Waitress/Bookkeeping AssistantCity, State04/2011 - 08/2012
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Prepared specialty desserts for customers for special occasions.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Coached employees on salesmanship and updated menus to increase sales.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Inputted data into accounting system and maintained integrity of all system information to alleviate potential breaches.
  • Maintained inventory of office supplies and placed orders.
  • Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
  • Matched purchase orders with invoices and recorded necessary information.
  • Analyzed, constructed and calculated daily accounting records, including payroll and sales transactions.
  • Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
  • Completed bi-weekly payroll for company employees.
Company Name - WaitressCity, State05/2007 - 08/2008
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Prepared specialty desserts for customers for special occasions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
Skills
  • Service Prioritization
  • Inbound and Outbound Calling
  • Sales Goals
  • Guest Services
  • Cash Handling
  • Point of Sale Systems
  • Store Merchandising
  • Visual Displays
  • Invoicing
  • Sales
  • Good communication skills
  • Customer Relations
  • Telephone etiquette
  • Stocking and replenishing
  • Recordkeeping strengths
  • Organization - Clean
Education
06/2006
Republic Senior High School
City, State
High School Diploma
University Of Phoenix
City, State
No Degree: Business
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Resume Overview

School Attended

  • Republic Senior High School
  • University Of Phoenix

Job Titles Held:

  • Head Waitress
  • Bookkeeper
  • Head Waitress/Bookkeeping Assistant
  • Waitress

Degrees

  • High School Diploma
    No Degree : Business

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