Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Ambitious, career-focused job-seeker, anxious to obtain an entry-level customer service associate position to help launch career while achieving company goals. I am a former waitress with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Also I am a former Bookkeeper with fantastic office talents and excellent attention to detail. Known for modernizing financial operations and reorganizing financial procedures. Deep understanding of quickbooks financial recording and POS software.

Skills
  • Service Prioritization
  • Inbound and Outbound Calling
  • Sales Goals
  • Guest Services
  • Cash Handling
  • Point of Sale Systems
  • Store Merchandising
  • Visual Displays
  • Invoicing
  • Sales
  • Good communication skills
  • Customer Relations
  • Telephone etiquette
  • Stocking and replenishing
  • Recordkeeping strengths
  • Organization - Clean
Work History
Head Waitress, 05/2018 - 09/2019
College Hunks Hauling Junk And Moving Marlton South, MD,
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Completed credit payments via card processing systems.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Trained staff members on use of POS system.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic family restaurant while maintaining calm, professional demeanor.
  • Coached employees on salesmanship and updated menus to increase sales.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials and took drink orders.
Bookkeeper, 01/2015 - 02/2018
Hilton Worldwide Gainesville, VA,
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
  • Organized and carried out proactive month-end, quarterly and year-end processes.
  • Increased customer satisfaction by filing taxes on time and promptly resolving issues.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Verified postings to ledgers to confirm accurate entry and account balances.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Reported financial data and updated financial records in ledgers and journals.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Maintained and processed invoices, deposits and money logs.
  • Calculated deductions and processed payroll for employees.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Verified over $5000 of cash and credit payments daily.
Head Waitress/Bookkeeping Assistant, 04/2011 - 08/2012
Trinos Restaurant City, STATE,
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Prepared specialty desserts for customers for special occasions.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Coached employees on salesmanship and updated menus to increase sales.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Inputted data into accounting system and maintained integrity of all system information to alleviate potential breaches.
  • Maintained inventory of office supplies and placed orders.
  • Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
  • Matched purchase orders with invoices and recorded necessary information.
  • Analyzed, constructed and calculated daily accounting records, including payroll and sales transactions.
  • Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
  • Completed bi-weekly payroll for company employees.
Waitress, 05/2007 - 08/2008
Hometown Pizza City, STATE,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Prepared specialty desserts for customers for special occasions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
High School Diploma: , Expected in 06/2006
-
Republic Senior High School - Republic, WA
GPA:
No Degree: Business, Expected in
-
University Of Phoenix - Tempe, AZ
GPA:

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Resume Overview

School Attended

  • Republic Senior High School
  • University Of Phoenix

Job Titles Held:

  • Head Waitress
  • Bookkeeper
  • Head Waitress/Bookkeeping Assistant
  • Waitress

Degrees

  • High School Diploma
  • No Degree

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