head waitress resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

My father has always raised me to work hard and to show excellent work ethic. I do my best and put my all into everything i do. Ambitious Head Waitress with [Number] years of experience serving in [Type] establishments. Proven history of inspiring positivity and productivity in employees. Dedicated to dynamic leadership and top-of-the-line customer service. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Motivated Cocktail Waitress with experience successfully serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision. Cheerful [Job Title] offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Encouraging Head Waitress known for increasing sales and decreasing employee training time. Personable and friendly worker with skill in [Skill] and commitment to fantastic customer service. Trained in [Software] use. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Service-oriented [Job Title] with [Number] years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision. Friendly [Job Title] with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Communicative [Job Title] dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Proactive [Job Title] with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Versatile Server possessing outstanding bartending and waitstaff experience. Superb coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members. Efficient Cocktail Waitress bringing [Number] years of exceptional performance in serving roles. Eager to fulfill a [Job Title] opportunity to apply knowledge of bar operations and service standards. Hardworking and energetic with a proven history of patron satisfaction. Upbeat [Job Title] with outstanding coordination and memorization skills. [Number]-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Versatile [Job Title] with [Number] years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings of [Number]% due to friendliness, speedy service and [Action]. Ambitious server with [Number] years of experience boosting [Type] sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor, [Type] and [Type] aspects of items. Logical salesperson focused on upselling [Number]% of customers resulting in additional earnings for restaurant and tips. Versatile [Job Title] with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.

  • Food and beverage pairings
  • Upselling techniques
  • Service Prioritization
  • High-Volume Dining
  • Guest Relations Management
  • Food Spoilage Prevention
  • Order Accuracy
  • Daily Specials Memorization
  • Menu Memorization
  • Kitchen Staff Coordination
  • Food Tray Carrying
  • Guest relations
  • Accurate money handling
  • Tableside Service
  • Dining area maintenance
  • Front-of-house display creation
  • Compliance standards
  • Menu presentation
  • Cash handling
  • Item promotion
  • Bill Computation
Work History
07/2020 to Current
Head Waitress Marias Mexican Kitchen City, STATE,

I've learned almost everything there is to learn about treating customers with respect. I'm quick, I work hard. And any single one of my coworkers can vouch for me on that. i can run a cash register and handle multiple tables with ease. My work ethic is very high, and i'm incredibly friendly and eager to please. Adding me to your team would be something you won't regret at all.

  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Supervised server staff and simultaneously served personal section of tables.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Prepared specialty desserts for customers including Creme Brulee and cheesecake.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Managed food resources, memorized orders and coordinated customer service.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
  • Trained staff members on use of POS system.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Coached employees on salesmanship and updated menus to increase sales.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Greeted new customers, discussed specials and took drink orders.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
04/2019 to 12/2021
CAP 2 Stocker Walmart City, STATE,

I would stock foods, supplies, I'd try to help out with preparing the pallets. I got rid of the broken supplies and I would make sure to tell the manager about it. If a customer, (or me) dropped something glass and it busted i would run to the nearest station to find cleaning utensils, but i would always ask for another stocker to watch the are so that no one would get hurt. I also helped people find things that they couldn't locate before. I worked double shifts almost every night and was always willing to trade with anyone who needed a day off. I was even chosen to do One-Touch, which is sorting out things in boxes and putting them in the right spot.

  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
  • Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
  • Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Contributed to waste reductions, supporting savings totaling over $[Amount] monthly.
  • Took on customer service duties as needed, contributing with teams of up to [Number] to achieve top ratings in satisfaction surveys.
  • Assisted in development of trainees, providing instruction and support to optimize readiness.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency [Number]%.
  • Used [Software] to prepare and maintain records and reports of inventories, shortages, shipments and price lists.
  • Counted supplies in stock room and posted totals to inventory records using RF scanner.
  • Followed orders precisely for correct items, sizes and quantities.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Received new stock and input values into computer system.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Supervised work of contracted employees to keep on task for timely completion.
06/2013 to 09/2021
Dishwasher, Busboy, Boomerand Diner Ada City, STATE,

I washed dishes, helped pack up the to go orders. After the customers were finished eating I would go and clean the tables off until they were spotless. i I ws paid under the table and i had been working there at fifteen years old. I would walk to work when i did not have a ride.

  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
  • Gently moved glassware, crystal and other delicate items to prevent breakage.
  • Effectively scrubbed and scoured pots and pans using [Type] and [Type] products to remove burnt-on food.
  • Loaded more than [Number] glasses, silverware and dishes into dishwasher each shift, running average of [Number] loads per day.
  • Cultivated strong customer relationships to generate repeat and referred patronage by offering spotless dishes and [Result].
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Used [Type] sprayer to loosen food residue and enhance cleaning.
  • Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
  • Efficiently and quickly cleaned various dishes, silverware and [Type] to provide smooth service and reduce wait times.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
  • Communicated with team members to keep operations running smoothly by helping with [Task] and [Task].
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Kept work area clean, dry and free of debris to prevent incidents and accidents.
  • Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
  • Kept all dishes, utensils and glassware clean and rotated following safety standards by [Action].
  • Volunteered to assist [Job title]s with [Task] and [Task] during peak meal times after completing dishwashing duties.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Established great relationships with staff by promoting team-oriented atmosphere through use of [Skill] and [Skill].
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Paid close attention to all instructions from supervisor to complete tasks on time.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Performed routine maintenance on [Type] and [Type] equipment by request of managers.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Maintained clean and contaminant-free cooking equipment and receptacles through [Technique] and [Technique].
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
09/2014 to 07/2016
Cook, Arcade Mechanic, Prize Shelf Attendent. Lazerzone Family Fun Center City, STATE,
  • I honestly learned how to do everything there, I was even a party host for a short while, but mainly when I first started working there I was running the cash register at the front desk, greeting customers, smiling as big as I could, and attended to their every needs. I even served the people who came in for the bowling league. They were all very nice to me and tipped me well so I assume that I was doing a good job.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Analyzed and located malfunctions in brakes, motors, switches and control systems.
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Recommended menu items for new dish development, holidays, special events and promotions.
  • Communicated closely with servers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
  • Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Ordered and received products and supplies to stock kitchen areas.
  • Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
  • Met production requirements for banquet and outlet desserts and breakfast pastries.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
  • Performed basic electric repairs such as resetting circuit breakers and fitting lighting fixtures.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Managed kitchen staff, supervised preparation of foods ,and explained steps for readying specialty items.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
  • Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Demonstrated process of preventive maintenance and visual inspections to junior mechanics.
  • Followed established safety procedures and techniques when working under lifted vehicles.
  • Diagnosed electrical malfunctions using oscilloscope.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Safely used kitchen equipment and reduced risk of injuries and burns.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Managed inventory through computerized inventory control system.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Examined new and replacement parts to uncover defects.
  • Disassembled defective parts to make proper repairs.
  • Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Expected in 05/2013 to to
High School Diploma:
Ada High School - Ada, OK
  • Member of the Book club, we would meet every day at lunch and talk about the books that the teachers had chosen. It was very easy for me because i had already read most of them.
  • Received BPA second place 5004 scholarship.
  • I was also in he swim team for 8 years until I got into high school and wanted to focus more of work and school.

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Resume Overview

School Attended

  • Ada High School

Job Titles Held:

  • Head Waitress
  • CAP 2 Stocker
  • Dishwasher, Busboy,
  • Cook, Arcade Mechanic, Prize Shelf Attendent.


  • High School Diploma

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