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Head Waitress Resume Example

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HEAD WAITRESS
Education
Bachelor of Arts, Music Education, Expected in 12/2021
Salisbury University - City, State
Professional Summary

I have always seen myself as an individual who obtains many traits of a leader. Although there are many, I believe I thrive in these specific traits of an excellent leader: punctuality, the ability to think critically, cooperativeness, and vulnerability. These traits not only exhibit the passion that drives me to do what I do, but it also allows others to trust, rely on, and respect me. My ability to critically think through things allows me to discriminate between useful and less useful solutions. This will be an extremely important asset in my line of work. The ability to cooperate is also something I have learned to master through experiences in college and everyday life. I know that cooperation decreases unproductive competition, enhances knowledge sharing, and provokes good communication skills, ultimately leading to established goals. Cooperation also lends into my ability to be vulnerable. Vulnerability allows me to have an open mind that is willing to adapt to change and able to see new perspectives. Each of the characteristics are and will be what make me salient in this line of work.

Accomplishments

    Throughout my college career I not only participated in the Salisbury University's Singers Showcase every year, but I also placed third in the semi-finals in the Nationals Association of Teachers of Singing.

Work History
Head Waitress, 05/2020 to CurrentLkq, Nitro , WV

This position not only required much patience, loyalty, and integrity, but it also challenged me in the sense that I was responsible for keeping myself and other employees accountable, prepared to be a leader through customer service and trainings, and humbled by the pleasant and unpleasant customers. Other aspects of this job included:

  • Stayed up-to-date on menu changes to offer current and accurate information and helped customers select optimal meal choices based on individual preferences.
  • Trained incoming staff on restaurant's practices, cultures and procedures to maximize job satisfaction and productivity.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Voice Instructor, 05/2018 to CurrentSelf-employed, City , STATE

While this has been my most enjoyable source of income, it has taught me a multitude of things including how to:

  • Create and implement written and oral assessments.
  • Work closely with students and parents to increase positive feedback from parents and boost overall student success.
  • Observe other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
  • Educate students on the voice and parts of the body involved in proper singing technique, applying a variety of instructional techniques, including hands-on curriculum.
  • Define and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
  • Apply various teaching aids to minimize learning gaps and effectively instruct and motivate students.
Retail Sales Associate, 01/2018 to CurrentExpress Yourself Inc., City , STATE
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
Head Waitress, 03/2012 to 01/2019Backstreet Grill, City , STATE

This job challenged me through tasks such as:

  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted respectable service to customers, successfully increasing referrals and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Certifications

- Google Educator Level 1 Certification

- Music Educator Certification

Skills

    - Critical thinker

    - Willingness to learn

    - Compassionate

    - Self accountability

    - Patient

    - Good listener

    - Integrity driven

    - Hard-working/driven

    - Advanced communication skills

    - Resilient

    - Open-minded

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

88Good
Resume Strength
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary

Resume Overview

School Attended

  • Salisbury University

Job Titles Held:

  • Head Waitress
  • Voice Instructor
  • Retail Sales Associate

Degrees

  • Bachelor of Arts , Music Education Expected in 12/2021

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