Head Waitress Resume Example Peez Diner

HEAD WAITRESS

Summary

Skills

Point of Sale (POS) system operations
Menu knowledge
Safe food handling
Menu memorization
Dining customer service

Price memorization
Food safety understanding
Sales Techniques
Table Bussing

Experience

Peez Diner | Norfolk, VAHead Waitress12/2019 - 03/2020

Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Collaborated with host, bus person and cookto efficiently serve food and beverage options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.

JMason's Grill | Norfolk, VAHead Waitress02/2018 - 10/2019

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Implemented new POS system and trained [Number] staff members of effective use.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant, resulting in [Result].
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Peluso's Place | Norfolk, VARestaurant Waitress11/2014 - 02/2018

Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Processed customers' payments and provided receipts.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Calculated charges, issued table checks and collected payments from customers.

Education and Training

Indian River Beauty Academy | Virginia Beach, VACertificate of Completion in Cosmetology08/2000

Deep Creek High School | Chesapeake, VAHigh School Diploma06/1999

Resume Overview

Companies Worked For:

Peez Diner
JMason's Grill
Peluso's Place

School Attended

Indian River Beauty Academy
Deep Creek High School

Job Titles Held:

Head Waitress
Restaurant Waitress

Degrees

Certificate of Completion in Cosmetology
High School Diploma

Head Waitress Resume Example

Resume Score: 80%

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