Personable and dedicated Customer Service Representative with extensive experience and customer oriented. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Positive and upbeat Customer Service Specialist bringing 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Project management abilities
Credit card payment processing
Adaptive team player
Retail sales customer service
Head Waiter Fajardo, PRPuerto Del Rey/Feb 2013 to Jun 2015
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Checked order accuracy and food quality before delivering to customers.
Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Calculated charges, issued table checks and collected payments from customers.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Managed closing duties, including restocking items and reconciling cash drawer.
Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Checked menus to verify current selection availability and cleanliness.
Answered phones politely and promptly, accurately recording and confirming reservations.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Served over 10 tables at once while supervising staff of 12 servers.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Graphic Designer Fajardo, PRDigital Drop/Jun 2015 to Sep 2017
Created innovative design packages to elevate, differentiate and drive on-brand initiatives and increase sales by 20%.
Generated digital image files for use in digital and traditional printing.
Designed new, on-brand visual elements focusing on concept and messaging.
Determined marketing and design vision with clients for all types of graphic design projects.
Submitted design ideas to plan projects with customers and managers.
Established organizational vision and developed strategies to achieve sales, profit and loss and customer service goals.
Used Adobe Illustrator, Adobe Photoshop, Silhouette among other to create images and layouts.
Produced various projects for advertising and informational purposes.
Worked with customers to present mockups and collect information for adjustments.
Created digital logos and product designs for local businesses.
Designed print materials such as brochures, banners and signs.
Valet Parking Attendant Orlando, FLLAZ Parking/Dec 2017 to Feb 2018
Responded to questions about local area and company services.
Maintained cleanliness, neatness and organization of all areas.
Directed drivers to parking spots.
Positioned barricades and gates to maximize traffic flow through parking lot.
Collected parking lot fees from customers and issues parking stubs.
Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
Resolved all customer issues to maintain high standards of customer satisfaction.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Project Manager Clermont, FLQuadrati Inc./Dec 2017 to Jan 2020
Inspired team members by fostering positive environment and boosting employee confidence.
Outlined work plans, assessed resources and determined timelines for projects.
Maintained close connection with project personnel to quickly identify and resolve problems.
Interacted with clients to provide timely and relevant status updates.
Provided strong program leadership to improve development and drive continuous improvement of project delivery process.
Identified issues and implemented appropriate solutions to ensure quick and effective remediation.
Defined and initiated projects and managed costs, schedule and project performance while supervising tasks from initiation through completion.
Scheduled material deliveries, equipment repair and shipment transportation.
Improved advertising initiatives by executing social media and digital marketing campaigns.
Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
Communicated with clients, delivering timely and relevant status updates.
Work at flooring stores looking for leads and answering questions to possible clients.
Meet with clients in their homes to review the project and prepare the estimate.
Pick up and transport materials from the store to the job site.
Prepare invoices using the store's online OS and QuickBooks.
Collect payments from clients.
Education and Training
Quality Customer Service TrainingEscuela Hotelera De San Juan - MaaguezAug 2017Mayaguez, PR
Associate of Arts: Graphic DesignJohn Dewey University May 2004San Juan, PR
Some College (No Degree): Graphic And Printing Equipment OperationUniversidad De Puerto RicoSan Juan , PR
Some College (No Degree): AccountingUniversidad De Puerto RicoSan Juan , PR