Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Accomplished screening Manager adept at handling high workloads without sacrificing quality of Data collection. Operates exceptionally well in high-pressure environments. Proactive and resourceful professional able to make appropriate decisions for high-quality care.

  • Expertise and Achievements:
  • CPR & AED certified,
  • CIP trained (crisis intervention Prevention)
  • Geriatric and Pediatric blood collection
  • Operating room experience, IV sedation's
  • Management training
  • Medical Terminology
  • Billing and Coding,
  • Vitals and ECG’s
  • IATA certified
  • NIH Public Certificate of completion for information security Awareness and Privacy Awareness
  • Spirometry testing.
  • VCT Certificate
  • Auditing,
  • Shipping and Receiving
  • Billing
  • Routing staff routes
  • Budget
  • Scheduling
  • Coaching,
  • SOP implementation
  • Counseling,
  • Staff training
  • CPR, Staffing
  • Implementing Training manuals
  • Client services
  • Excellent customer service
  • Filing
  • Front office
  • Difficult blood draws (IV drug users)
  • Information security
  • Submitting Insurance predeterminations
  • Inventory
  • Cross-functional collaboration
  • Management training
  • Medical Terminology
  • Performance reviews
  • Phlebotomy
  • Billing and coding
  • Quality Assurance/Control
  • Patient advising
  • Emotional awareness
  • Quality assurance controls
  • Patient assessment
  • Treatment plans knowledge
  • Progress evaluations understanding
  • Staff supervision
  • Schedule management
  • Census goals
  • Records management
  • Patient relations
  • Personnel management
  • Employee retention strategies
  • Facility oversight
  • Regulatory requirements
  • Records maintenance
  • Healthcare delivery
  • Patient safety
Head Quarters /Screening /outpatient Manager /Laboratory Manager, 11/2011 - Current
Ascension (System Office) Kankakee, IL,
  • Assess day to day staffing needs and schedule accordingly.
  • Inventory and maintain adequate supplies.
  • Supervise, train and direct clinical support staff.
  • Executes daily operational decisions.
  • Attends to the needs of both internal and external clients, subjects and employees.
  • Prepares professional correspondence, reports, communications as necessary.
  • Assists in fulfilling staffing needs by scheduling and conducting interviews for open positions.
  • Completes disciplinary actions towards employees through verbal warnings, write ups, and terminations.
  • Create and implement training manuals and training processes for new hires.
  • Write and implement policies as needed to support staff training.
  • Ensure that employees are following SOP’s.
  • Conduct performance reviews.
  • Processing PK samples and shipment of samples.
  • Perform Screening visit procedures.
  • Perform all follow up visit procedures.
  • Blood collection/Urine drug screen collection.
  • POC strep, Drug screen and pregnancy , breathalyzer testing.
  • Assess day to day staffing needs and schedule accordingly.
  • Managing Phase One and Head Quarters Labs and staff.
  • Protocol/Study Set up.
  • Auditing Time cards.
  • Scheduling.
  • Process/ship PK samples and safety labs.
  • Perform Screening Visit procedures(vitals, weights, height, BMI and ECG’s.
  • Blood collection, Urine drug screen, urinalysis breathalyzer POC testing.
Phlebotomy Supervisor, 05/2005 - 11/2011
Sacramento Native American Health Center Sacramento, CA,
  • Assess day to day staffing needs and schedule accordingly.
  • Manage, supervise and train mobile phlebotomist.
  • Fulfill Staffing needs by scheduling and conducting interviews for open positions.
  • Performance evaluations, Coaching and counseling , disciplinary actions and terminations.
  • Annual reviews.
  • Client services.
  • Specimen receiving/processing.
  • Inventory and ordering of supplies.
  • Auditing time cards and route logs.
  • Maintaining standing physician orders.
  • Drawing nursing home patients.
  • Provide quality patient care and excellent customer service.
  • Running stat labs on machines.
  • Routing daily phlebotomy routes.
  • Conducting random drug screens on staff.
Assistant Laboratory Coordinator/Phlebotomy Supervisor, 05/2001 - 10/2006
Truman Medical Centers Lakewood City, STATE,
  • Client services.
  • Specimen processing/receiving/reference lab send outs.
  • Charting floors.
  • Drawing patients throughout the hospital and outpatient lab.
  • Ordering and maintaining supplies.
  • Interviewing prospective employees.
  • Billing.
  • Scheduling lab staff.
  • Maintaining frozen section room.
  • Perform strep tests, urine drug screens, urinalysis, Urine Hcg testing, blood cultures.
  • Perform DNA collections.
  • Train new staff and phlebotomy students from outside schools.
  • Performance evaluations.
  • Coaching and counseling, terminations of staff.
  • Maintaining hospital budget for laboratory.
  • Ensure staff completed annual training.
Dental Clinic Supervisor, 10/1996 - 05/2001
Truman Medical Centers Lakewood City, STATE,
  • Manage front office and back office staff/Managed medical records /filing.
  • Managed Dental Resident Program /Training all New front office and chairside Assistants.
  • Scheduling patient appointments and OR surgical cases.
  • Filing of predeterminations for insurance/Medicaid purposes.
  • Perform annual performance reviews/coaching and counseling and terminations.
  • Ordering supplies and maintain inventory.
  • Submitting and maintaining hospital budget.
  • Assess day to day staffing needs schedule staff accordingly.
  • Forensic assistant/Oral Surgery Assistant/IV sedation's/Perform all chairside procedures.
Education and Training
High School Diploma: , Expected in 06/1986
Central Hower High School - Akron Ohio,
: Dental Assisting, Expected in 06/1986
Central Hower High School - Akron Ohio,
  • Spirometry testing.
  • VCT Certificate
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    School Attended

    • Central Hower High School
    • Central Hower High School

    Job Titles Held:

    • Head Quarters /Screening /outpatient Manager /Laboratory Manager
    • Phlebotomy Supervisor
    • Assistant Laboratory Coordinator/Phlebotomy Supervisor
    • Dental Clinic Supervisor


    • High School Diploma

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