Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Meticulous leader bringing 10 years of experience promoting open-door environment conducive to superior team morale and performance. Cultural change-management specialist with expertise in training, orientation and on-boarding. Highly skilled in regulatory compliance, benefits administration and operational planning and committed to promoting diversity and inclusion in employee relations.

Dedicated to providing an equal opportunity experience to everyone; My plan is to empower and elevate others by creating opportunities and opening endless doors. I am truly committed to taking people with me.

Skills
  • Staff compensation
  • Recruitment and hiring
  • Leadership development
  • Training development
  • Employee engagement
  • Multi-unit operations management
  • Mergers and acquisitions knowledge
  • Solutions development
  • Customer relationship management
  • Background checks
  • Applicant sourcing
  • Human resource management systems
  • Startup recruitment
  • Key partnership management
  • Project recruiting
  • Candidate pre-screening
  • Compensation Negotiation
Education and Training
Expected in 01/2021 Certificate | Human Resources Management University of Phoenix , Cleveland, OH GPA:
  • 3.5 GPA
Expected in 05/2020 Associate of Arts | Human Services University Of Phoenix, Cleveland, OH GPA:
  • 3.7 GPA
  • Completed continuing education in Communications
  • LIVE MAS Recipient
Experience
12/2021 to Current Field Recruiter Chewy | Lewisberry, PA,
  • Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Contacted job applicants to inform of application status.
  • Negotiated candidate salaries and prepared employment contracts.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Planned and executed recruitment events to bring in area candidates.
08/2021 to 12/2021 Head of Talent Acquisition Illumis | New York, NY,
  • Identified talent management priorities and goals and collaborated closely with human resource personnel.
  • Spearheaded and deployed large-scale projects to launch career website, integrate recruitment tools, create employee training programs and devise targeted business plans.
  • Negotiated between talent and various agencies for contractual arrangements.
  • Gained competitive edge in market by collaborating with company leaders in change management activities.
  • Supported best practices for interactions by creating interactive portal with comprehensive knowledge base.
  • Streamlined processes dealing with development and succession language and methodology.
06/2020 to 08/2021 Head of People Operations Universal Forest Products, Inc. | Auburn, NY,
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
  • Leveraged trends in customer trends and marketplace verticals to shape solutions and approaches.
  • Provided insight regarding job duties to optimize productivity.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Optimized recruitment efficiency and retained top talent by implementing new recruiting program.
  • Supported executive decision-making by reporting on metrics and recommending actionable improvements.
  • Optimized processes by training employees to apply industry best practices and observe protocols.
06/2018 to 07/2020 General Manager of Operations Taco Bell | City, STATE,
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
08/2013 to 06/2018 Cantina General Manager of Operations Company Name | City, State,
  • Achieved desired work environment and performance by proactively advising and guiding 68 employees on best practices and overseeing training.
  • Created compensation and benefits structures to align with market conditions and budget demands.
  • Supervised and guided personnel to eliminate downtime and boost productivity.
  • Formulated corrective action plan through analysis of management feedback and consultation with employee.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Raised productivity and lowered absenteeism by setting clear expectations and rewarding good attendance.
  • Mitigated audit risk by optimizing compliance tools and implementing corrective actions.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Planned and executed recruitment events to bring in area candidates.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
Accomplishments
  • Opened the first Taco Bell Cantina in Ohio and worked closely with Operations on hiring, development, and training.
  • Featured in Taco Bell’s culture 2019 video.
  • Featured in the Plain Dealer for Taco Bell’s Party Pop Up in 2019.
  • Spearheaded an employee engagement program, resulting in a 12% decrease in annual employee turnover.
  • Negotiated with vendors, saving the company $13,000 annually.
  • Led team to achieve crew and management training, earning recognition from upper management and financial reward.
  • Led team to achieve Leaders Lead in the Ohio DMA, earning recognition from upper management and financial reward.
  • Implemented an ADP recruitment module to streamline recruitment and onboarding processes. Developed relationships with six new clients and typically exceeded sales goals by 32%.
  • Improved delivery by driving sales and customer feedback, realizing overall increase in customer satisfaction and cost efficiency.
  • Received a “You Guac” award for 100% metrics, 100% staffing, and 100% customer service from Scott Boatwright.
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new Minority Data Excel Spread Sheet that significantly impacted efficiency and improved operations.

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School Attended

  • University of Phoenix
  • University Of Phoenix

Job Titles Held:

  • Field Recruiter
  • Head of Talent Acquisition
  • Head of People Operations
  • General Manager of Operations
  • Cantina General Manager of Operations

Degrees

  • Certificate
  • Associate of Arts

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