Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Meticulous leader bringing 10 years of experience promoting open-door environment conducive to superior team morale and performance. Cultural change-management specialist with expertise in training, orientation and on-boarding. Highly skilled in regulatory compliance, benefits administration and operational planning and committed to promoting diversity and inclusion in employee relations.

Dedicated to providing an equal opportunity experience to everyone; My plan is to empower and elevate others by creating opportunities and opening endless doors. I am truly committed to taking people with me.

  • Staff compensation
  • Recruitment and hiring
  • Leadership development
  • Training development
  • Employee engagement
  • Multi-unit operations management
  • Mergers and acquisitions knowledge
  • Solutions development
  • Customer relationship management
  • Background checks
  • Applicant sourcing
  • Human resource management systems
  • Startup recruitment
  • Key partnership management
  • Project recruiting
  • Candidate pre-screening
  • Compensation Negotiation
Education and Training
Expected in 01/2021 Certificate | Human Resources Management University of Phoenix , Cleveland, OH GPA:
  • 3.5 GPA
Expected in 05/2020 Associate of Arts | Human Services University Of Phoenix, Cleveland, OH GPA:
  • 3.7 GPA
  • Completed continuing education in Communications
  • LIVE MAS Recipient
12/2021 to Current Field Recruiter Chewy | Lewisberry, PA,
  • Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Contacted job applicants to inform of application status.
  • Negotiated candidate salaries and prepared employment contracts.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Planned and executed recruitment events to bring in area candidates.
08/2021 to 12/2021 Head of Talent Acquisition Illumis | New York, NY,
  • Identified talent management priorities and goals and collaborated closely with human resource personnel.
  • Spearheaded and deployed large-scale projects to launch career website, integrate recruitment tools, create employee training programs and devise targeted business plans.
  • Negotiated between talent and various agencies for contractual arrangements.
  • Gained competitive edge in market by collaborating with company leaders in change management activities.
  • Supported best practices for interactions by creating interactive portal with comprehensive knowledge base.
  • Streamlined processes dealing with development and succession language and methodology.
06/2020 to 08/2021 Head of People Operations Universal Forest Products, Inc. | Auburn, NY,
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
  • Leveraged trends in customer trends and marketplace verticals to shape solutions and approaches.
  • Provided insight regarding job duties to optimize productivity.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Optimized recruitment efficiency and retained top talent by implementing new recruiting program.
  • Supported executive decision-making by reporting on metrics and recommending actionable improvements.
  • Optimized processes by training employees to apply industry best practices and observe protocols.
06/2018 to 07/2020 General Manager of Operations Taco Bell | City, STATE,
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
08/2013 to 06/2018 Cantina General Manager of Operations Company Name | City, State,
  • Achieved desired work environment and performance by proactively advising and guiding 68 employees on best practices and overseeing training.
  • Created compensation and benefits structures to align with market conditions and budget demands.
  • Supervised and guided personnel to eliminate downtime and boost productivity.
  • Formulated corrective action plan through analysis of management feedback and consultation with employee.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Raised productivity and lowered absenteeism by setting clear expectations and rewarding good attendance.
  • Mitigated audit risk by optimizing compliance tools and implementing corrective actions.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Planned and executed recruitment events to bring in area candidates.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed and LinkedIn.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Opened the first Taco Bell Cantina in Ohio and worked closely with Operations on hiring, development, and training.
  • Featured in Taco Bell’s culture 2019 video.
  • Featured in the Plain Dealer for Taco Bell’s Party Pop Up in 2019.
  • Spearheaded an employee engagement program, resulting in a 12% decrease in annual employee turnover.
  • Negotiated with vendors, saving the company $13,000 annually.
  • Led team to achieve crew and management training, earning recognition from upper management and financial reward.
  • Led team to achieve Leaders Lead in the Ohio DMA, earning recognition from upper management and financial reward.
  • Implemented an ADP recruitment module to streamline recruitment and onboarding processes. Developed relationships with six new clients and typically exceeded sales goals by 32%.
  • Improved delivery by driving sales and customer feedback, realizing overall increase in customer satisfaction and cost efficiency.
  • Received a “You Guac” award for 100% metrics, 100% staffing, and 100% customer service from Scott Boatwright.
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new Minority Data Excel Spread Sheet that significantly impacted efficiency and improved operations.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Typos

Resume Overview

School Attended

  • University of Phoenix
  • University Of Phoenix

Job Titles Held:

  • Field Recruiter
  • Head of Talent Acquisition
  • Head of People Operations
  • General Manager of Operations
  • Cantina General Manager of Operations


  • Certificate
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: