Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Handling Customer Complaints
Coaching and Mentoring
Performance Management
Motivational Leadership
Microsoft Office Suite
Team Building
Complex Problem Solving
Schedule Coordination
Decision Making
Multitasking and Prioritization
Responding to Difficult Customers
Efficient and Detail-Oriented
Calm and Professional Under Pressure
Issue and Complaint Resolution
Customer Retention Strategies
Customer Data Confidentiality
Upselling Products and Services
Building Customer Trust and Loyalty
Verbal and Written Communication
Creative Problem Solving
Microsoft Exchange
Call Volume and Quality Metrics
Work History
01/2020 to Current
Head of ProductionAccenture – Aurora, CO,
Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
Assessed manufacturing processes and recommended improvements to increase productivity.
Directed manufacturing process and procedures to achieve goal of first run capability.
Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
Resolved issues quickly to maintain productivity goals.
Addressed personnel issues and scheduling conflicts promptly.
Reviewed work for quality and compliance with company standards and design specifications.
Developed and implemented cost controls and other expense reduction measures.
Directed key personnel in correct production techniques to achieve required quality.
Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
Completed and submitted monthly and yearly reports to support executive decision making.
Managed continuous improvement initiatives to drive gains in quality, flow and output.
Created and regularly updated department work instructions and reports.
Sourced materials to keep up with production goals and meet customer demands.
Implemented quality improvement changes to minimize product defect rates.
Standardized production procedures, job roles and quality assurance guidelines.
07/2020 to 10/2021
Home Health AideFrancisan Health – Camby, IN,
Provided mobility assistance such as walking and regular exercising.
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Assisted disabled clients to support independence and well-being.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Administered medication as directed by physician.
Followed nutritional plans to prepare optimal meals.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Supervised daily activities and provided assistance to staff.
Increased medication and medical terminology knowledge through research and continuing education.
Completed medical and program reports and maintained records following clinic standard operating procedures.
Administered prescribed medications under direction of physician.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Completed entries in log books, journals and care plans to accurately document and report patient progress.
Improved patients' comfort with massage and application of topical treatments.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Transported clients for medical and personal outings.
Provided direct personal care and administrative services to clients.
Constructed cognitively stimulating activities.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Supported families through difficult times by offering emotional support and education on important care tasks.
Documented vital statistics and coordinated with health care providers.
Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Developed rapport to create safe and trusting environment for care.
Provided transportation and appointments management.
Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
01/2020 to 07/2021
Sales ManagerOls Hotels & Resorts – Park City, UT,
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Connected callers with appropriate professional, department or business.
Managed telephone switchboard of [Number] personnel and routed internal and external calls to provide quick connection.
Scheduled and coordinated conference calls and video teleconferences.
Maintained up-to-date knowledge of emergency call procedures.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Answered customer telephone calls promptly to avoid on-hold wait times.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Provided information regarding charge accounts and loyalty programs.
Cultivated customer loyalty, promoted repeat business and improved sales.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Answered constant flow of customer calls with minimal wait times.
Educated customers about billing, payment processing and support policies and procedures.
Effectively communicated with customers about account changes, new [Type] products or services and potential [Type] upgrades.
Education
Expected in 08/2010
Técnico Medio En Educación Preescolar : Instituto Superior Pedagogico Blas Roca Calderio - Cuba, GPA:
Expected in 07/2008
High School Diploma: IPUEC Perucho Figueredo - Cuba, GPA:
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