Livecareer-Resume
Jessica Claire
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  • Home: (555) 432-1000
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Summary

A hands-on Chief Technology Officer and Head of Infrastructure with over 20 years of managing teams at Biopharmaceutical, Private Equity, and Hedge Funds. Direct design, implementation, maintenance, and retention of information systems that support the enterprise infrastructure of the organization. Experience managing and driving change to promote continuous operational improvement. Broad technical expertise and an experienced people manager. In depth knowledge of enterprise-wide technologies and their integration in both Financial Services and Pharmaceutical industries. Proven ability to deliver complex solutions both domestically and internationally. Experienced creating order within otherwise chaotic environments.

Skills
  • Operating systems
  • Strategic project planning
  • Client/server networks
  • System architecture
  • Scalable technologies
  • Operations oversight
  • Strategic business planning
  • Revenue growth
  • Policy development
  • Financial leadership
  • Industry partnership development
  • Planning and coordination
  • Task prioritization
  • Network and server services
  • Workstation management
Experience
Head of Infrastructure, 2017 to Current
ActivisionPortland, OR,
  • Reporting to the Chief Information Officer, challenged with building and scaling five teams, implementing a cybersecurity program, migrating 100% to the cloud, and architecting a scalable cloud infrastructure platform that can scale with a rapidly expanding business.
  • Develope and manage the team and services for digital infrastructure and technologies, including IT operations, applications, research and production technology integration, asset & configuration management, service level management, compliance, process improvement, and future development aligned to the strategic plan.
  • Recruited a team that grew from 2 employees to 33 employees across 5 teams: Information Security, Business Solutions (Enterprise Applications), Infrastructure Engineering, Service Desk, & Real Estate and Facilities.
  • Identified and promoted successful leads of teams to diversify leadership of 5 teams and inspire a high retention rate.
  • Created protocols, SLAs, and performance reviews to ensure structure and growth of teams to foster a productive technology environment.
  • Successfully implemented a scalable and dynamic cloud technology platform that was able to accommodate business growth from 200 employees to 1,400 employees in 18 months.
  • Implemented a cloud only strategy that included Infrastructure as a service via Amazon Web Services & Microsoft Azure, Okta, Box.com, Office 365, & SD-WAN.
  • Ignited New Vant (company) technology construction from the ground up was reduced from two weeks to less than an hour through AWS, automation, and infrastructure as code.
  • Implemented help desk automation through an AI Bot and workflows in service now to increase the ratio of number employees to support engineers.
  • Successfully divested 11 Vants Technology from a single technology platform to 11 fully independent cloud environments on an aggressive 4-month time frame.
  • Implemented an MSP structure to meet all needs of various Vants (companies) under the Roivant umbrella.
  • Successfully managed and lead the headquarters relocation to an 80,000 square foot office in Times Square.
  • Negotiated contract agreements with consultants and vendors for project for cost-effective solutions, including Architects, project management, and construction teams.
  • Managed a $25 million budget.
  • Effectively negotiated or renegotiated existing contracts with vendors to save 3+ million for 2020 fiscal year.
  • Implemented various programs (Virtual Desktops, ERPs, etc.) continue to decrease cost of 2021 fiscal year.
Head of Infrastructure, 2014 to 2016
General Atlantic (Private Equity)City, STATE,
  • Reported to the Chief Information Officer, challenged with transforming and institutionalizing the existing security, engineering, and support teams which consisted of 11 global full-time engineers (NYC, Greenwich, UK, Mumbai, Beijing) and 3 full time consultants, provided leadership and technology expertise for a 300 person company with 12 global offices.
  • Implemented a cloud first strategy that included Infrastructure as a service via Amazon Web Services, Box.com, Office 365, Workday, Okta.
  • Improved security risk analysis score by 60% in the first year, initiated an ongoing end user security education program.
  • Managed $600,000 annual reduction in wide area network spend.
  • Completed new office builds in Mexico City and Hong Kong on time and under budget.
  • Presented project and cost benefit analyses to senior management, implemented yearly professional development plans, mentored global team, performed yearly staff reviews.
  • Implemented a follow the sun help desk model to meet defined SLA’s, improved SLA’s met by implementing ITIL methodologies, and escalation procedures, VIP Support, for a 24x7 help desk.
  • Consistently tested and developed strategies to improve information flow throughout organization.
  • Monitored changes and updates in technology systems.
  • Transformed departmental operations through aggressive process overhaul and attention to quality.
Chief Technology Officer, 2011 to 2014
Serengeti Asset Management (Hedge Fund)City, STATE,
  • Reported to the Chief Financial Officer, challenged with pioneering the Chief Technology Officer role and provided leadership and technology expertise in planning and managing the company’s technology resources.
  • Focused on generating equity-like returns through a portfolio of debt and equity investments in underfollowed and misunderstood companies, out-of-favor asset classes and sectors, value opportunities undergoing transformative catalysts, complex situations, debt that can generate equity-like returns, liquidations and structured credit.
  • Improved efficiency in daily reporting by strengthening straight-through processing, selected and lead a migration to a new data warehouse and reporting system, managed the development team, selected and implemented a research management system to organize the firm’s investment research.
  • Executed a successful disaster recovery and business continuity plan during Hurricane Sandy for all of the firm’s desktops and servers.
  • Achieved a 100% virtual desktop infrastructure (VDI) including all Traders and PM’s, and 100% virtual server environment.
  • Reduced annual technology spend by 20%.
  • Collaborated with CEO, President, COO, and CFO to identify short and long-term goals to ensure that the company’s technology strategy aligned with the business strategy.
  • Monitored internal and external technology infrastructure, consultants, and developers.
Education and Training
MBA: Technology Management, Finance, Expected in
State University Of New York Institute - New York, NY,
GPA:
Bachelor of Science Degree: Management Information Systems/Management, Expected in
State University Of NY - Albany, NY,
GPA:

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Resume Overview

School Attended

  • State University Of New York Institute
  • State University Of NY

Job Titles Held:

  • Head of Infrastructure
  • Head of Infrastructure
  • Chief Technology Officer

Degrees

  • MBA
  • Bachelor of Science Degree

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