Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Intelligent IT Manager with over 12-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.

  • Risk mitigation planning
  • Team collaboration
  • Quality Assurance
  • Documentation management
  • Security improvements
  • Scope definition
  • Business development support
  • MS Office
  • Decision-making
  • Leadership
  • Reliable and trustworthy
Head of Information Technology, 11/2019 - Current
Vital Farms, Inc. Pocahontas, AR,
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
  • Managed 18 team members and provided leadership and oversight on Java, Oracle EBS and client projects.
  • Planned, purchased, installed and maintained company wide LAN system.
  • Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Supervised and trained over 200 computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees.
  • Supervised lifecycle processes pertaining to IT framework.
  • Brought in additional project personnel and resources to meet demands.
  • Devised implementation plans, including cost-benefit and ROI analyses.
  • Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
Technical Support Engineer, 10/2015 - 10/2019
Quotient Technology Inc. Atlanta, GA,
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Oversaw troubleshooting of owned assets to shorten remediation times and avoid off-site service calls.
  • Collaborated with vendors and developers to resolve complex technical issues and recurrent faults.
  • Instructed personnel on new systems and software via presentation and provision of training materials.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Drafted documentation on tutorials and FAQs to eliminate unnecessary service calls and avoidable user errors.
  • Completed in-person service calls for internal and external support requests, maintaining exceptional customer satisfaction and resolution figures.
  • Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
  • Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Advocated for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.
  • Developed robust online knowledge base for support staff to reference when responding to requests for assistance.
Associate Lecturer, 03/2012 - 09/2015
Curry College Milton, MA,
  • Utilized diverse teaching methods, including lectures, presentations and class activities to deliver curriculum.
  • Delivered course lectures using modern technology to enhance student comprehension.
  • Created instructional and lecture plans for classes in compliance with course objectives.
  • Organized activities and class events to drive learning objectives and promote engagement.
  • Tutored students requiring further assistance with learning concepts and course material.
  • Created presentations to deliver lectures in classrooms and online learning environments.
  • Selected innovative teaching methods to deliver course content.
  • Developed lectures to accommodate for different learning styles, maximizing students' comprehension.
  • Engaged with students outside of lecture halls and classrooms through discussions and small group sessions.
  • Promoted excitement among students in classroom through delivery of interesting topics.
  • Prepared and delivered lectures to students on topics such as Computer Science, Computer Programming and Network.
  • Educated and engaged students by utilizing instructional technologies.
Education and Training
Master of Science: Computer Science, Expected in 09/2018
Covenant University - Otta, Ogun State,
Post-Graduate Diploma: Computer Science, Expected in 06/2015
Covenant University - Otta, Ogun State,
Post-Graduate Diploma: Education, Expected in 07/2011
University of Maiduguri - Maiduguri, Borno State,
Bachelor of Science: , Expected in 09/2009
Olabisi Onabanjo University - Ago-Iwoye, Ogun State,
Advanced Diploma: Data Processing, Expected in 05/2003
Olabisi Onabanjo University - Ago-Iwoye, Ogun State,
High School Diploma: , Expected in 06/2001
Akoka High School - Akoka Yaba, Lagos State,
English :
Native/ Bilingual:
Negotiated :
French :
Negotiated :
  • Consistently maintained high customer satisfaction ratings.
  • Developed relationships with almost 200 new clients and typically exceeded sales goals by over 54%.
  • Led team to achieve consistently outstanding sales records, earning recognition from upper management and financial reward.
  • Created highly effective new IT delivery programs that significantly impacted efficiency and improved operations.
  • Negotiated with vendors, saving the company about #67.5m annually.
  • Recognized as Employee of the year in 2015, 2016 and 2018 for outstanding performance and team contributions.
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Network Professional

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School Attended

  • Covenant University
  • Covenant University
  • University of Maiduguri
  • Olabisi Onabanjo University
  • Olabisi Onabanjo University
  • Akoka High School

Job Titles Held:

  • Head of Information Technology
  • Technical Support Engineer
  • Associate Lecturer


  • Master of Science
  • Post-Graduate Diploma
  • Post-Graduate Diploma
  • Bachelor of Science
  • Advanced Diploma
  • High School Diploma

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