Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Strong organizational skills
Active listening skills
Energetic work attitude
Customer service expert
Microsoft Office Suite
Active listening skills
04/2012 - Current
Home Depot / Part-time － Germantown, MDHardware , Plumbing , and Electrical Associate
Cross-trained and provided back-up for other sales associates when needed. Meet incoming customers and provided immediate assistance.
Retrieved alternate items and sizes
Listened to customer needs and preferences to provide accurate advice.
new sales employees on effective techniques.
Increased purchase totals by recommending
Worked flexible schedule to accommodate changing customer levels.
referrals from satisfied clients.
Answered incoming telephone calls with professional and
Provided expert product and service information.
knowledge of customer buying habits.
07/2003 - 07/2015
Roberts Home Medical － Germantown, MDCash Application Representative
General Knowledge of medical billing and collection practices with superior understanding
of culture and value.
Extensive understanding of the Health Insurance Portability and Accountability Act (HIPPA).
Works effectively with customers and insurance representatives to process key transactions.
Reconcile batches for payment electronically posted and also post adjustments daily.
Analyzes areas of concern, cash posting issues and backlogs.
I have more than10 years of experience in sales,Knowledge of medical billing, customer relations, creating and posting batches, and
Eliminated outdated records by sending the records to be scanned.
05/1997 - 08/2003
Roberts Oxygen Company － Gaithersburg, MDCustomer Service Fill Room Operator
Provided safe,efficient, and correct filling of all cylinder and cryogenic vessels.
Filled medical and commercial grade gas in accordance with FDA guidelines, Performed
pre-fill inspections on all cylinders before filling.
Used forklift, power jack, and handcarts to transport full cryogenic cylinders to full tank
Operated all cylinder and cryogenic vessel filling equipment applicable to gas product
As a Inside Sales/Customer Service Representative I processed daily sales
transactions,reconciled end of day,end of month cash receipts also created and maintained
Implemented a consultative selling approach on all inbound calls.
Responded to all customer inquiries in a timely manner.
Education and Training
Duval High SchoolLanham, MDHigh School Diploma: General StudiesGeneral Studies
Researched and resolved billing problems that had been previously missed.
Assisted in the managing of the company database and verified, edited and modified
Accounts Payable, ,cash receipts, Strong communication skills, customer
relations, Customer Service, finance, General ledger accounting, Inside Sales, Insurance, medical billing, Microsoft Office, problem solving, product and service information, sales reports, Self-starter, Spreadsheet, time management.