Hardware Department Manager Resume Example Ollie's Bargain Outlet

HARDWARE DEPARTMENT MANAGER

Professional Summary

Agile and adaptable team leader with stellar work history, motivational approach and an upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction between associates and customers. Experienced worker with over two years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Multi-talented leader consistently rewarded for success in planning and operation. Experience in staff development and training procedures, which positively impact overall morale and productivity.

Skills

Organization
Process improvement
Team building
Problem resolution
Strategic selling
Adaptive
Extreme work ethic

Team management
Customer service
Supervision
Merchandising operations
Leadership
Rapid comprehension of new tasks
Motivational

Work History

Hardware Department Manager, 02/2020 to Current
Ollie's Bargain Outlet – Worcester , MA

Answered questions about store policies and concerns to support positive customer experiences.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Assisted customers with locating and choosing merchandise in any store department.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

CAP Team 2 Associate, 08/2018 to 01/2020
Walmart – City , STATE

Operated PLE equipment, including electric pallet jack, walkie-stacker, and forklift, to load and unload inventory and organized new inventory on department-specific pallets for easier output.
Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Greeted customers and directed to requested products.
After approximately six months as a Cap team 2 associate, I was given the responsibility to take over as Cap team 2 Supervisor during the supervisor's times of absence for approximately six months until i applied for a position as a department manager.
During my time as the Cap 2 supervisor, I would manage my responsibilities as a Cap 2 Associate and as the Supervisor, completing all tasks and responsibilities that are required for each role.
Oversaw Cap 2 staff and maintained efficiency in fast-paced environment.

Tractor Supply Associate, 06/2018 to 08/2018
Tractor Supply Company – City , STATE

Unloaded goods from warehouse trucks for stocking or storage.
Transported freight materials from storage to production areas.
Transported materials with carts, dollies and other moving equipment based on load size.
Worked closely with teammates to coordinate tasks and support safety.
Moved items using forklifts and similar hydraulic equipment.
Strictly followed safety and quality protocols to protect workers and prevent damage to goods.
Moved smaller items to and from storage areas, production zones and trucks using conveyors.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Educated customers on promotions to enhance sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Contractor's Assistant, 06/2016 to 05/2018
Klocker Brother's Design And Build LLC – City , STATE

Assisted in renovations by removing refuse, performing light demolition and painting and installing sheetrock.
Leveled forms to hold concrete to desired pitch and depth for structures and foundations.
Positioned and held lumber, timber and paneling in place to prepare for cutting and fastening.
Loaded and unloaded building materials used for construction.
Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.
Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
Worked with speed and accuracy to consistently meet production standards.

Education

High School Diploma: 05/2018
Mount Union Area Senior High School - City, State

Graduated with 3.778 GPA
Graduated with Honors

Resume Overview

School Attended

Mount Union Area Senior High School

Job Titles Held:

Hardware Department Manager
CAP Team 2 Associate
Tractor Supply Associate
Contractor's Assistant

Degrees

High School Diploma : 05/2018

Hardware Department Manager Resume Example

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