Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
Hair artistry professional
Cosmetology principles knowledge
Business management
Customer buying trends
Quick learner
Outstanding customer service
Team player
Social skills
Body mechanics
Experience
05/2018 to CurrentHairstylist/Independent Business OwnerBrookdale Senior Living | Staunton, VA,
Set up workstation and treatment room with necessary products, equipment and supplies.
Maintained updated knowledge of industry products, including chemical composition, structure and properties.
Recommended products to customers to meet current needs or resolve specific concerns.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
Evaluated client hair type, condition and desired outcome to determine ideal services.
Customized styles, services and products to suit client-specific needs and maintain high levels of customer satisfaction.
Kept work area clean and neat to stay productive.
Collected payment from customers and scheduled next appointments.
Recommended styles and treatments based on clients' needs and appearances.
Kept notes listing preferences and services provided to clients for quick reference.
03/2014 to 04/2018LNAHillsborough County Nursing Home | City, STATE,
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Documented patient intake and dietary requirements and assisted with feeding.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Used mobility devices and Hoyer lifts equipment to carefully and transport patients.
01/2001 to 01/2005Bagger/shagger/service Leader/grocery AssociateHannaford Bros. Co | City, STATE,
Assisted with organization and cleaning to maintain tidy store appearance.
Answered customer questions regarding products and store services.
Operated hand trucks, pallet jacks and forklifts to move materials.
Stocked shelves when needed and notated shortages.
Greeted customers to build rapport to increase customer satisfaction.
Retrieved grocery carts from parking lot and returned to appropriate areas.
Demonstrated product expertise and directed guests to product locations.
Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
Supported associates and management through superior performance and commitment to meeting team goals.
Illustrated solid work ethic and commitment through consistent attendance.
Provided customer service to shoppers in order to provide product knowledge and help customers select best products.
Assembled and prepared cartons, crates and containers to protect materials during shipment.
Assisted customers with unloading purchases onto conveyor belt at checkout.
Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
Delivered courteous, prompt service by quickly attending to customer needs and requests.
Cleaned store front end to deliver professional and aesthetically pleasing appearance.
Collected empty carts and returned groups to store.
Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
Returned unwanted merchandise to appropriate store shelves.
Checked store shelves to determine items requiring immediate restock.
Placed store merchandise in neat arrangements on shelves and displays to maximize sales and customer satisfaction.
Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
Education and Training
Expected in 12/2004 | Continental Academie of Hair Design, Manchester, NHGPA:
Expected in 06/2003High School Diploma | Manchester Central High School, Manchester, NHGPA:
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