Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

  • Hair artistry professional
  • Cosmetology principles knowledge
  • Business management
  • Customer buying trends
  • Quick learner
  • Outstanding customer service
  • Team player
  • Social skills
  • Body mechanics
05/2018 to Current Hairstylist/Independent Business Owner Brookdale Senior Living | Staunton, VA,
  • Set up workstation and treatment room with necessary products, equipment and supplies.
  • Maintained updated knowledge of industry products, including chemical composition, structure and properties.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Customized styles, services and products to suit client-specific needs and maintain high levels of customer satisfaction.
  • Kept work area clean and neat to stay productive.
  • Collected payment from customers and scheduled next appointments.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Kept notes listing preferences and services provided to clients for quick reference.
03/2014 to 04/2018 LNA Hillsborough County Nursing Home | City, STATE,
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Used mobility devices and Hoyer lifts equipment to carefully and transport patients.
01/2001 to 01/2005 Bagger/shagger/service Leader/grocery Associate Hannaford Bros. Co | City, STATE,
  • Assisted with organization and cleaning to maintain tidy store appearance.
  • Answered customer questions regarding products and store services.
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Stocked shelves when needed and notated shortages.
  • Greeted customers to build rapport to increase customer satisfaction.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Demonstrated product expertise and directed guests to product locations.
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Supported associates and management through superior performance and commitment to meeting team goals.
  • Illustrated solid work ethic and commitment through consistent attendance.
  • Provided customer service to shoppers in order to provide product knowledge and help customers select best products.
  • Assembled and prepared cartons, crates and containers to protect materials during shipment.
  • Assisted customers with unloading purchases onto conveyor belt at checkout.
  • Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
  • Delivered courteous, prompt service by quickly attending to customer needs and requests.
  • Cleaned store front end to deliver professional and aesthetically pleasing appearance.
  • Collected empty carts and returned groups to store.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Returned unwanted merchandise to appropriate store shelves.
  • Checked store shelves to determine items requiring immediate restock.
  • Placed store merchandise in neat arrangements on shelves and displays to maximize sales and customer satisfaction.
  • Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
  • Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
Education and Training
Expected in 12/2004 | Continental Academie of Hair Design, Manchester, NH GPA:
Expected in 06/2003 High School Diploma | Manchester Central High School, Manchester, NH GPA:

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School Attended

  • Continental Academie of Hair Design
  • Manchester Central High School

Job Titles Held:

  • Hairstylist/Independent Business Owner
  • LNA
  • Bagger/shagger/service Leader/grocery Associate


  • High School Diploma

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