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hairstylist customer service resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dynamic Hairstylist offering 37 years of salon experience excelling in sales, client relationship management and product knowledge. Extensively trained in balayage, root melts, and other current trends. Dedicated to applying industry knowledge and training to build trusting rapport and deliver sensational results.

Skills
  • Customer buying trends
  • Hair artistry professional
  • Braiding and weaving
  • Cosmetology principles knowledge
  • Innovative hairstyling techniques
  • Business management
  • Customer consulting
  • Quick learner
  • Marketing understanding
Experience
Hairstylist, Customer Service , 01/2007 - Current
Cooper Salons Inc. City, STATE,
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Responded to customer inquiries by phone, email and in person.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Proficient in full range of color, cutting, chemical and styling services.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Collected payment from customers and scheduled next appointments.
  • Applied hair color, dye and tints to hair to achieve new looks.
  • Trimmed, cut and shaved using clippers, razors and scissors.
  • Suggested styles and treatments based on clients' needs and appearances.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Performed preliminary hair consultations on new clients to help decide on new style or color.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Examined hair texture and condition to determine appropriate treatment.
  • Scheduled appointments for customers using internal software system.
  • Shaved and trimmed mustaches, beards and sideburns.
Hairstylist Booth Renter, 06/2001 - 01/2007
Ultimate Escape City, STATE,
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Mentored new staff to enhance personal growth and increase productivity.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Responded to customer inquiries by phone, email and in person.
  • Proficient in full range of color, cutting, chemical and styling services.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Collected payment from customers and scheduled next appointments.
  • Applied hair color, dye and tints to hair to achieve new looks.
  • Trimmed, cut and shaved using clippers, razors and scissors.
  • Suggested styles and treatments based on clients' needs and appearances.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Performed preliminary hair consultations on new clients to help decide on new style or color.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Examined hair texture and condition to determine appropriate treatment.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Drove retail sales through salon product and service promotion, making specific client recommendations.
  • Scheduled appointments for customers using internal software system.
  • Shaved and trimmed mustaches, beards and sideburns.
  • Created repeat business by developing long-term relationships with regular customers to increase client base .
  • Monitored, tracked and recorded client satisfaction to maintain positive ratings.
Hairstylist /Manager, 02/1994 - 06/2001
Headlines City, STATE,
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Scheduled employees and oversaw customer appointment calendar.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Consulted with customers to understand needs and recommend professional services.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Supervised banking procedures, cash flow and accounting processes.
  • Handled staff development, budgeting and supply ordering.
  • Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
  • Consistently recognized by management for providing superior customer service.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Arranged, shaped, trimmed and colored hair to achieve desired effect.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Created repeat business by developing long-term relationships with regular customers to increase client base.
  • Streamlined business efficiencies by managing budgets, handling vendor accounts and scheduling appointments.
  • Modernized company structure and policies to meet changing market demands.
Hairstylist/Salon Manager, 05/1992 - 02/1994
Great Clips City, STATE,
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Addressed customer problems quickly and according to service standards.
  • Resolved guest complaints.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Scheduled employees and oversaw customer appointment calendar.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Consulted with customers to understand needs and recommend professional salon services.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Supervised banking procedures, cash flow and accounting processes.
  • Handled staff development, budgeting and supply ordering.
  • Consistently recognized by management for providing superior customer service.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • During tenure, hired, developed and managed more than 50 employees.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Consulted with customers regarding style objectives and upcoming events.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Streamlined business efficiencies by managing budgets, handling vendor accounts and scheduling appointments.
  • Delivered high level of service, encouraging employees to follow suit and realized customer retention.
Education and Training
Cosmetology : Cosmetology, Expected in 04/1987
-
Allure Career College of Cosmetology - Tucson, AZ,
GPA:
Status -
Associate of Applied Science: Business, Family, And Consumer Sciences, Expected in 05/1986
-
University of Arizona - Tucson, AZ
GPA:
Status -
High School Diploma: , Expected in 01/1985
-
Camelback High School - Phoenix, AZ
GPA:
Status -

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Resume Overview

School Attended

  • Allure Career College of Cosmetology
  • University of Arizona
  • Camelback High School

Job Titles Held:

  • Hairstylist, Customer Service
  • Hairstylist Booth Renter
  • Hairstylist /Manager
  • Hairstylist/Salon Manager

Degrees

  • Cosmetology
  • Associate of Applied Science
  • High School Diploma

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