Livecareer-Resume
Jessica Claire
  • , San Francisco, CA
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Work History
Hairstylist/Assistant Manager/Acting Manager, 02/2019 - Current
Belk Birmingham, AL,
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
  • Book daily customer appointments in Salon Ultimate
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase retail sales by
  • Helped clients achieve desired looks for routine wear and special events by showing how to touch up their styles to make their hair last
  • Processed payments by entering sales in register
  • Cleaned and maintained entire salon, including cut and wash stations, waiting area and product shelves
  • Serviced high-profile clients with amazing blowout
  • Counted and documented opening, mid day, and closing cash amounts daily
  • Consistently received positive performance reviews from guests
  • Accumulated clients weekly through one-on-one, personal service
  • Distributed business cards outside of salon to generate new business
  • Monitored new trends to stay on top of fashions and better serve customer needs
  • Provided products and upgraded services by looking at their hair and scalp type for gorgeous results
  • Completed safety training and certifications
  • Cleaned, maintained and sterilized tools to increase lifetime
  • Trimmed, cut and shaped hair and hairpieces based on customer preference
  • Recorded weekly supply and inventory needs and made regular orders worth $500
  • Recorded notes for future reference, including customer preferences and services delivered
  • Determined appropriate hair treatments based on conditions and textures
  • Trained salon staff in traditional and innovative haircutting techniques and blowdrying technique
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
  • Suggested treatments and styles to suit customers’ appearance and desired look
  • Increased return customers through cutting and styling clients' hair with precision
  • Expanded client base by 100% through direct referrals
  • Created memorable customer experiences by including special services such as head and neck massages during appointments
  • Escorted guests to and from treatment area
  • Resolved guest complaints about service or style
  • Used scissors, trimmers, clippers, razors and brushes on customers with 100% customer satisfaction rate
  • Offered color swatches to help clients choose desired hair color for extensions
  • Sanitized and organized station and tools
  • Maintained regular client list of repeat customers while handling walk-in clients daily
  • Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle options
  • Styled hair for large events such as weddings, annual fashion shows, and special hair expos
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Trained and guided team members to maintain high productivity and performance metrics
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Hired, trained and mentored staff to maximize effectiveness
  • Effectively handle all cash flow with deposit and change
  • Reports on inventory and payroll
  • Make the schedule for employees
Beauty Sales Associate, 03/2018 - 05/2019
Kroger Canton, MI,
  • Monitored customers for signs of security concerns and escalated issues to management
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
  • Completed sales in with near-zero error rate using POS system
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Victoria‘a Secret and Pink products
  • Increased sales 20% by offering advice on purchases and promoting additional products
  • Assisted customers by answering questions and fulfilling requests
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Stocked merchandise each week, clearly labeling items, arranging according to size or color and preparing attractive displays
  • Assisted customers with locating and choosing merchandise in any store department
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Kept back room and register areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
Courtesy Clerk, 12/2017 - 03/2018
Vons City, STATE,
  • Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
  • Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom
  • Helped customers take merchandise out of store and loaded items into vehicles
Skills
  • Customer buying habits
  • Marketing familiarity
  • Waxing service provider
  • Outstanding client retention
  • Customer consultation
  • Hair maintenance expert
  • Cosmetology
  • Lash and eyebrow maintenance
  • Relationship building and management
  • Trend expert
  • Scalp treatments
  • Hair styling
  • Networking expertise
  • Inventory control
  • Props understanding
  • Knowledge of color space theory
  • [State] Licensed Cosmetologist
  • Cosmetology industry exposure
  • Staff management
  • Strong leader
Education
High school diploma: Cosmetology, Expected in 05/2018
-
Southeast Career Technical Academy - Las Vegas, NV
GPA:

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Resume Overview

School Attended

  • Southeast Career Technical Academy

Job Titles Held:

  • Hairstylist/Assistant Manager/Acting Manager
  • Beauty Sales Associate
  • Courtesy Clerk

Degrees

  • High school diploma

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