Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Work History
Hairstylist/Assistant Manager/Acting Manager, 02/2019 - Current Belk – Birmingham, AL,
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
Educated clients about products and self-maintenance for healthy hair based on needs and preferences
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
Book daily customer appointments in Salon Ultimate
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase retail sales by
Helped clients achieve desired looks for routine wear and special events by showing how to touch up their styles to make their hair last
Processed payments by entering sales in register
Cleaned and maintained entire salon, including cut and wash stations, waiting area and product shelves
Serviced high-profile clients with amazing blowout
Counted and documented opening, mid day, and closing cash amounts daily
Consistently received positive performance reviews from guests
Accumulated clients weekly through one-on-one, personal service
Distributed business cards outside of salon to generate new business
Monitored new trends to stay on top of fashions and better serve customer needs
Provided products and upgraded services by looking at their hair and scalp type for gorgeous results
Completed safety training and certifications
Cleaned, maintained and sterilized tools to increase lifetime
Trimmed, cut and shaped hair and hairpieces based on customer preference
Recorded weekly supply and inventory needs and made regular orders worth $500
Recorded notes for future reference, including customer preferences and services delivered
Determined appropriate hair treatments based on conditions and textures
Trained salon staff in traditional and innovative haircutting techniques and blowdrying technique
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
Suggested treatments and styles to suit customers’ appearance and desired look
Increased return customers through cutting and styling clients' hair with precision
Expanded client base by 100% through direct referrals
Created memorable customer experiences by including special services such as head and neck massages during appointments
Escorted guests to and from treatment area
Resolved guest complaints about service or style
Used scissors, trimmers, clippers, razors and brushes on customers with 100% customer satisfaction rate
Offered color swatches to help clients choose desired hair color for extensions
Sanitized and organized station and tools
Maintained regular client list of repeat customers while handling walk-in clients daily
Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle options
Styled hair for large events such as weddings, annual fashion shows, and special hair expos
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
Trained and guided team members to maintain high productivity and performance metrics
Evaluated employees' strengths and assigned tasks based upon experience and training
Hired, trained and mentored staff to maximize effectiveness
Effectively handle all cash flow with deposit and change
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