Versatile professional transitioning into warehouse / technical field from a career as a retail customer service specialist. Organized, independent worker with strong time-management skills.
Skills
Able to adapt to a changing environment
Professional work etiquette
Excellent communication skills
Accurate and detailed
Work well under pressure
Exceptional attention to detail
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Calm under pressure
Strong problem solving aptitude
Organizational skills
Outstanding interpersonal skills
Quick learner
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Education
Joseph P. Keefe Regional Technical High SchoolFramingham, MAExpected in 2005 – –High School Diploma: - GPA:
Work History
Hair Cuttery - Hair Stylist/Customer Service City, STATE, 07/2010 - 04/2012
Effectively grew company revenue and profit by providing product and services recommendations and selling these solutions to the customers
Grew customer base and promoted customer loyalty by providing top notch customer service
 Maintained great salon appearance by keeping reception and work area clean and neat at all times.Â
Regis - Hair Stylist / Customer Service Representative City, STATE, 07/2007 - 06/2010
Exceeded product and services monthly sales goals by consulting with customers and providing the right solution for their needs
Maintained exceptional repeat customer rate by building relationships and performing work at a high level
Kept salon lookinga clean reception area, including lounge and associated areas.
On Process Technology - Logistics Service Representative - Call Center City, STATE, 08/2006 - 06/2007
Made outbound calls to customers in an attempt to retrieve cellular equipment to AT&TÂ
Received inbound calls from customersÂ
Entered data into company systemÂ
Recorded details from phone conversation with customers on a spreadsheetÂ
Answered and managed incoming and outgoing calls while recording accurate messages.
Scheduled weekly inventory pickups and deliveries with vendors.
Developed reputation as an efficient service provider with high levels of accuracy.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Directed calls to appropriate individuals and departments.
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