Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
I am motivated, responsible and I take pride in my work.  I understand the importance of being punctual, respectful, and reliable. I have an excellent work ethic and strong communication skills.  I enjoy working with a team but also I thrive when working solo. Working in fast-paced settings that require high energy and enthusiasm is something I am very well-versed in.
Skills
  • Exceptional communication skills
  • Highly motivated self-starter
  • Strong leader
  • Outstanding client retention
  • Networking expertise
  • Skilled Multi-tasker
  • MS Windows proficient
  • Strong client relations
  • Proficient in cash management
  • Problem solver
  • Multi-line phone talent
  • Mediation capability
Work History
Hair Stylist, 05/2013 to 02/2017
BelkAuburn, AL,


    • Expanded client base by 85% through direct referrals.
    • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
    • Communicated all store initiatives and promotions to customers to generate return business.
    • Ensure the client's experience is a memorable one by anticipating their needs.
    • Completed safety training and certifications.
    • Educated clients about products and self-maintenance for healthy hair.
    • Maintained a regular client list of up to 60 customers.
    • Established a strong relationship with client base to generate long term business.
    • Performed in-home services for elderly clients unable to travel to the salon.
    • Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information. 



Hair Stylist, 09/2009 to 05/2013
BelkBatesville, SC,


  • Expanded client base by 70% through direct referrals.
  • Maintained a regular client list of up to 45 customers.  
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Described product to customers and accurately explained details and care of merchandise.
  •  Provided an elevated customer experience to generate a loyal clientèle.
  • Cleaned, maintained and sterilized tools.
  • Completed safety training and certifications.
  • Communicated with vendors regarding back order availability, future inventory and special orders.



Sales Associate, 06/2008 to 01/2009
Mccoy-RockfordHouston, TX,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected, and helped locate or obtain merchandise based on customer needs and desire.  Provided ongoing guest service, including giving fashion advice.
  • Assisted in ringing up sales at registers and/or bagging merchandise.  Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Politely assisted customers in person and via telephone.  Answered product questions with up-to-date knowledge of sales and store promotions.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Maintained cleanliness and presentation of stock room and production floor.


Sales Associate, 05/2007 to 06/2008
Milwaukee BucksOshkosh, WI,
  • Assisted in floor moves, merchandising, and display maintenance store-wide. 
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained an awareness of all promotions and advertisements.
  • Assisted in ringing up sales at registers and/or bagging merchandise. 
  • Aided customers in locating merchandise.  Provided ongoing guest service, including giving fashion advice.
  • Organized and handled new shipments for restocking and replaced needed apparel.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.

 

Customer service representative, 2007 to 11/2007
Cintas CorporationOmaha, NE,


  • Manage multiple bowling lanes at once and ensure maximum customer satisfaction.
  • Restock table supplies and sweep floors.
  • Maintain high levels of customer service by promptly handling requests.
  • Approached customers to check on needs.
  • Took orders and relayed items and special request to kitchen.
  • Brought out food to tables when ready.
  • Sized and handed out equipment.
  • Accepted, sanitized and stored returned equipment.

 


Education
High School Diploma: , Expected in 2008
McArthur High School - 6501 Hollywood Blvd, Hollywood, FL 33024
GPA:
Certification in Cosmetology: Cosmetology, Expected in 2009
Sheridan Technical Institute - 5400 Sheridan St, Hollywood, FL 33021
GPA:
Certifications
  • Cutting course at Vidal Sasson academy of South Beach
  • Hair extension course

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Resume Overview

School Attended

  • McArthur High School
  • Sheridan Technical Institute

Job Titles Held:

  • Hair Stylist
  • Hair Stylist
  • Sales Associate
  • Sales Associate
  • Customer service representative

Degrees

  • High School Diploma
  • Certification in Cosmetology

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