I am motivated, responsible and I take pride in my work. I understand the importance of being punctual, respectful, and reliable. I have an excellent work ethic and strong communication skills. I enjoy working with a team but also I thrive when working solo. Working in fast-paced settings that require high energy and enthusiasm is something I am very well-versed in.
Skills
Exceptional communication skills
Highly motivated self-starter
Strong leader
Outstanding client retention
Networking expertise
Skilled Multi-tasker
MS Windows proficient
Strong client relations
Proficient in cash management
Problem solver
Multi-line phone talent
Mediation capability
Work History
Hair Stylist, 05/2013 to 02/2017 Belk – Auburn, AL,
Expanded client base by 85% through direct referrals.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Communicated all store initiatives and promotions to customers to generate return business.
Ensure the client's experience is a memorable one by anticipating their
needs.
Completed safety training and certifications.
Educated clients about products and self-maintenance for healthy hair.
Maintained a regular client list of up to 60 customers.
Established a strong relationship with client base to generate long term
business.
Performed in-home
services for elderly clients unable to travel to the salon.
Answered an average of 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
Hair Stylist, 09/2009 to 05/2013 Belk – Batesville, SC,
Expanded client base
by 70% through direct referrals.
Maintained a regular client list of up to 45 customers.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Answered product questions with up-to-date knowledge of sales and store promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientèle.
Cleaned, maintained
and sterilized tools.
Completed safety
training and certifications.
Communicated with vendors regarding back order availability, future inventory and special orders.
Sales Associate, 06/2008 to 01/2009 Mccoy-Rockford – Houston, TX,
Greeted customers entering the store to ascertain what each customer wanted or needed.
Recommended, selected, and helped locate or obtain merchandise based on customer needs and desire. Provided ongoing guest service, including giving fashion advice.
Assisted in ringing up sales at registers and/or bagging merchandise. Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Maintained cleanliness and presentation of stock room and production floor.
Sales Associate, 05/2007 to 06/2008 Milwaukee Bucks – Oshkosh, WI,
Assisted in floor moves, merchandising, and display maintenance
store-wide.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Maintained an awareness of all promotions and advertisements.
Assisted in ringing up sales at registers and/or bagging
merchandise.
Aided
customers in locating merchandise. Provided ongoing guest service, including giving fashion advice.
Organized and handled new shipments for restocking and replaced needed
apparel.
Maintained cleanliness and presentation of stock room and production floor.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Customer service representative, 2007 to 11/2007 Cintas Corporation – Omaha, NE,
Manage
multiple bowling lanes at once and ensure maximum customer satisfaction.
Restock table supplies and sweep floors.
Maintain high levels of customer service by promptly handling
requests.
Approached customers to check on needs.
Took
orders and relayed items and special request to kitchen.
Brought
out food to tables when ready.
Sized
and handed out equipment.
Accepted, sanitized and stored returned equipment.
Education
High School Diploma: , Expected in 2008 McArthur High School - 6501 Hollywood Blvd, Hollywood, FL 33024 GPA:
Certification in Cosmetology: Cosmetology, Expected in 2009 Sheridan Technical Institute - 5400 Sheridan St, Hollywood, FL 33021 GPA:
Certifications
Cutting course at Vidal Sasson academy of South Beach
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
