● Dedicated Guest Service Manager with 6+ years of experience in the Hospitality Industry. Consistently achieving record-high customer satisfaction rankings, improvements to the overall experience and turnaround of underperformed operations. ● Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goals. Lead by example and ensure the execution of all safety, security and quality of hotel operations.
Customer Service Management Complaint Handling & Resolution Spanish as a second language Customer Satisfaction Enhancement Front-End Supervision Opera Software Teambuilding & Training Cost-Reduction Strategies Microsoft Office
Developed interesting course plans to meet academic, intellectual and social needs of students.
Audits, Customer Service, Front Desk, Front End, Front End Design, Front-end, Gsa, Opera, Operations, Receptionist, Retail Sales, Inventory, Bookkeeping, Closing, Database, Retail, Retail Marketing, Merchandising, Purchase Orders, Sales, Sanitation, Paralegal, Customer Service Management, Inventory Control, Loss Prevention, Maintenance, Microsoft Office, Ms Office, Sales Strategies, Satisfaction, Security, Time Management, Training
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