Dedicated Customer Service Representative who provides exceptional customer service through active listening andproblem solving. Effective written and verbal communication, good decision making. Exceptional aptitude and telephoneetiquette. Assertive and enthusiastic, with an unsurpassed work ethic.
Experience
Guest Services01/2016 to 04/2017The Ritz CarltonCharlotte, NC
Greeted and welcomed guests as soon as they arrive at the hotel.
Maintained the impeccable appearance and cleanliness of the property.
Recorded guest comments or complaints, referring customers to managers as necessary.
Assisted guests with any special requests during their visits.
Receptionist12/2015 to 02/2016Jackson HewittCharlotte, NC
Greeted and welcomed guests as soon as they arrive at the office.
Organized and scheduled appointments with the company software.
Processed confidential tax form information.
Verified that information in the computer system was up-to-date and accurate.
Call Center Representative08/2014 to 01/2016IqorCharlotte, NC
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Education and Training
The Academy of Dental Assisting of CharlotteCharlotte, NC
Skills
Eaglesoft Dental Software, Scheduling appointments, Data Entry, Microsoft Outlook, enthusiastic people person, advanced problem-solving, and great organizational skills.
