Guest Services Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

A prospective public relations specialist bringing robust background in engineering messages to boost company image and preparing supporting professionally written materials. Driven to craft targeted messaging to promote and inform general public of events, promotions and campaigns. Experienced in leveraging detailed analytics reports to monitor and document success.

  • Social Media Expertise
  • Campaign Management
  • Reputation Management
  • Branding
  • Communications Management
  • Communications Development
  • Strategic Social Media
  • Marketing
  • Mass media
  • Media Relations
  • Public Relations
  • Product development
  • Brand development
  • Campaign management
  • Market Analysis
  • Conflict resolution
Work History
Guest Services, 10/2017 to 08/2020
Bluegreen ResortsPetoskey, MI,
  • Oversaw daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs.
  • Increased profits margin by 90% in Simon loyalty reward program.
  • Was responsible for maintaining marketing materials; signage, displays, and ensuring that all displayed information is current and relevant.
  • Answer to guests and retailer inquiries and advise on appropriate resolution Implements and follows all cash handling procedures per corporate guidelines for POS and all Simon income- generating initiatives.
  • Captured additional information from consumers transacting or not transacting at Simon Guest Services (e.g. Email or mobile information, charity donations).
  • Providing support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement center’s projects and achieve center’s goals.
  • Ensuring compliances with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives.
  • Maintain confidentiality and follow code of ethics.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Helped diffuse customer and tenant complaints
  • Maintained high employee satisfaction and performance with hands-on and collaborative style.
  • Reviewed upcoming events and planned for expected challenges.
  • Took notes on long-term and return customers in order to deliver personalized customer treatment and service.
  • Developed and implemented strategies to improve guest experiences and build loyalty.
Associate, 06/2016 to 03/2017
Spencer StuartSeattle, WA,
  • Greeted customers and making sure guests find everything one may need
  • Rang up customer purchases
  • Operated cash registers while adhering to store policy on returns and coupons
  • Put away merchandise and rotating stock as needed
  • Ensured immediate removal of damaged or expired wares
  • Ensured effective merchandise presentation
  • Ensured cleanliness in their department
  • Assisted customers with locating products
  • Keeping their workstation clean at all times
  • Promoted various Walmart products like extended warranties and store credit card offers
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Created and built custom project plans and deliverables for customers to satisfy quality, time and budget.
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Maintained overall safe work environment through precaution and safety presumptions to reduce safety risks decreased by 50% compared to the previous year
Cashier, 04/2015 to 02/2016
University Of Southern CaliforniaSan Diego, CA,
  • Helped with grand opening BoxLunch location in Hurst, Texas.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each time new marketing focus came in.
Bachelor of Arts: Public Relations, Advertising, And Applied Communication, Expected in 05/2020
The University of Texas At Arlington - Arlington, TX
  • Minored in African American studies
  • Member of - Public Relations Student Society of America, German Language Club, Society for Human Resource Management, Sound engineering club
  • Coursework in public relations, marketing and advertising, strategic social media and African American studies
Associate of Arts: , Expected in 05/2015
Tarrant County College - Fort Worth, TX
  • Member of Sound Engineering Club
  • Member of Anime Club

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Resume Overview

School Attended
  • The University of Texas At Arlington
  • Tarrant County College
Job Titles Held:
  • Guest Services
  • Associate
  • Cashier
  • Bachelor of Arts
  • Associate of Arts