Open and eager to learn new traits. Veteran Guest Services Manager directing all areas and team members focused on guests services, including valets, concierge and front desk personnel. Proactive and decisive with strategic mindset. Offering over 25 years of progressive experience in field. I started off as a bartender the first 3 years at the Hilton Universal lobby lounge. Banquet bartender experience. Concierge capabilities. Bell captain capabilities due to 25+ years of experience in high volume hotels. Experience with accommodating large tour groups. On Q experience. I have been nominated employee of the month numerous times winning once and have been recognized for my service many times. Maintained the prestigious AAA 5 Diamond service of excellence for over 25 years. Developed a high level of communication and customer service skills while coordinating with other departments to ensure the highest level of service. 30 years experience of being a professional Disc Jockey in night clubs, hotels, fashion shows, celebrity parties, weddings and exclusive company events.
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