LiveCareer-Resume

guest service team leader resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Mother of two. Lover of people and animals. I bring positivity, great energy and skills. Looking to further my life experience thus far. To bring joy and compassion to the workforce. I am dependent and loyal and ready to take on my next adventure.

Skills
  • Management
  • Office Support
  • Performance Management
  • Motivational Leadership
  • Coaching and Mentoring
  • Team Supervision
  • Budgeting and Forecasting
  • Training and Development
  • Vendor Management
  • Problem-Solving
  • Employee Development
  • Documentation and Reporting
  • Supply and Inventory Management
  • Team Leadership
  • Staff Training
  • Performance Evaluations
  • Managing Operations and Efficiency
  • Goal Setting
  • Work Planning and Prioritization
  • Team Building
  • Problem Resolution
Experience
09/2022 to 03/2023
Guest Service Team Leader Cargo Largo Independence, MO,
  • Responded to guests, including email, telephone and in-person inquiries.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Built and maintained productive relationships with employees.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved customer service wait times to mitigate complaints.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.
  • Processed refunds for worn, damaged and broken merchandise.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Screened applicants for hire and assisted with training individuals for cashier positions.
04/2011 to 06/2015
Cashier Team Lead Bass Pro Shops Tulalip, WA,
  • Processed payments promptly for customers to exceed productivity standards.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Answered customer questions and provided store information.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.
  • Processed refunds for worn, damaged and broken merchandise.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Screened applicants for hire and assisted with training individuals for cashier positions.
03/2006 to 01/2011
Department Manager Walmart City, STATE,
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Balanced workloads to meet targets without overtaxing employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Created and managed budgets for travel, training and teambuilding activities.
Education and Training
Expected in 06/2004 to to
High School Diploma:
Brandon High School - Brandon, FL
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Brandon High School

Job Titles Held:

  • Guest Service Team Leader
  • Cashier Team Lead
  • Department Manager

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: