LiveCareer-Resume

guest service team leader resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.

Highlights
  • Employee scheduling
  • Cash handling accuracy
  • Organized
  • Time management
  • Detail-oriented
  • Excellent multi-tasker
  • Display design
  • Flexible schedule
  • Personnel training and development
Accomplishments

Internally promoted twice in a six month period demonstrating outstanding leadership skills as well as delivering excellent guest service.

Experience
Guest Service Team Leader, 03/2012 to
Aimbridge HospitalityRancho Cucamonga, CA,

As a guest service team leader I am responsible for the following,

  • Opening and closing the front end.
  • Holding team members accountable for daily tasks.
  • Coaching and counseling team members when core roles aren't met.
  • Driving conversion and sales.
  • Developing team members to go further in the company.
  • Offer exceptional guest service to guests.
  • Going above and beyond to ensure all issues are taken care of in a timely and professional manner.
  • Maintaining a clean and organized front end to ensure a brand shopping experience for all of our guests.
Guest Service Attendant, 08/2011 to 03/2012
Grand View HospitalChalfont, PA,

As a guest service attendant I was responsible for the following:

  • Opening and closing the registers and service desk.
  • Ensuring the lanes are stocked with all supplies team members would need through out their shifts.
  • Scheduling breaks and lunches to ensure team members went in a timely manner and within compliance.
  • In charge of ensuring all team members followed their core roles.
  • Ensured all team members were driving conversion (credit and debit card prompts).
  • Resolving guest issues in a timely manner in a way that benefited both the guest and the business.
Cashier, 10/2008 to 08/2010
TargetCity, STATE,

My first job was a seasonal cashier and was extended to stay on as a full time team member after seasonal time. The functions of the job were:

  • Deliver a fast, fun, and friendly shopping experience to each and every guest.
  • Properly bag all items to ensure proper guest satisfaction.
  • Handle all guest payments including making and giving proper change.
  • Maintaining a safe and clean work area.

During my time as a cashier I was also cross trained in other areas of the store such as photo, salesfloor, Target Cafe, guest service desk, as well as prepping to be a front end manager.



Education
High School Diploma: , Expected in 2008
Royal Oak High School - Royal Oak, Mi
GPA:

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Resume Overview

School Attended

  • Royal Oak High School

Job Titles Held:

  • Guest Service Team Leader
  • Guest Service Attendant
  • Cashier

Degrees

  • High School Diploma

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