Guest Service Team Leader Resume Example
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GUEST SERVICE TEAM LEADER
Summary
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Currently looking for middle to top management positions.
Highlights
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Experience
02/2016 to Current
Guest Service Team LeaderConcentrix Corp. － WY, State
- Multi-tasked position focused on providing high quality guest services.
- Reporting directly to the executive leadership department, the GSTL collaborates with all departments including Finance and Sales, with the planning and execution of all Target's objectives.
- The GSTL supervises, trains and coaches' sales members on services and presentation.
- Dealing with the vendors, completing cash office and deposits on time, and providing support to all floors departments are basically the main roles executed successfully so far.
- The promotion of Target Products and its Branding are key elements for the goal accomplishment process.
- 50 workers under supervision.
02/2014 to 02/2016
Sales Team LeaderLifespan Corporation － Pawtucket , RI
- The main task was basically to maintain all resources working under the same lines of operations complying with regulations and objectives.
- The STL supervises, trains and coaches' sales members on services and presentation.
- Dealing with the vendors, completing cash office and deposits on time, and providing support to all floors departments are basically the main roles executed successfully.
- The promotion of Target Products and its Branding are key elements for the goal accomplishment process.
- Stock replenishment and control were main activities developed in this role as well.
- 25 workers under supervision.
02/2008 to 02/2014
Guest Service AttendantSuper Target － City , STATE
- The main task was basically to maintain all resources working under the same lines of operations complying with regulations and objectives.
- The GSA supervises guest service members on main services and presentation expectation.
- Photo lab tech, cash office specialist and floors support are basically the main roles executed successfully.
- The promotion of Target Products and its Branding are key elements for the goal accomplishment process.
- Stock replenishment and control were main activities developed in this role as well.
- 25 cashiers under supervision.
Education
Associate of Science: Business AdministrationPalm Beach State － City, State, US
2007
High School DiplomaJohn I Leonard － City, State, FL
Languages
Bilingual in English and Spanish
Skills
Photo, Branding, Customer Service, English, Finance, leadership, complying with regulations, office, promotion, quality, Reporting, Sales, Spanish, supervision
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Resume Overview
School Attended
- Palm Beach State
- John I Leonard
Job Titles Held:
- Guest Service Team Leader
- Sales Team Leader
- Guest Service Attendant
Degrees
- Associate of Science : Business Administration
High School Diploma
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