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Guest Service Team Leader Resume Example

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GUEST SERVICE TEAM LEADER
Summary
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Currently looking for middle to top management positions. 
Highlights
  • Management
  • Sales 
  • Client relations specialist
  • Fully Bilingual 
Experience
02/2016 to Current
Guest Service Team LeaderSuper Target － Royal Palm Beach, FL
  • Multi-tasked position focused on providing high quality guest services.
  • Reporting directly to the executive leadership department, the GSTL collaborates with all departments including Finance and Sales, with the planning and execution of all Target's objectives.
  • The GSTL supervises, trains and coaches' sales members on services and presentation.
  • Dealing with the vendors, completing cash office and deposits on time, and providing support to all floors departments are basically the main roles executed successfully so far.
  • The promotion of Target Products and its Branding are key elements for the goal accomplishment process.
  • 50 workers under supervision.
02/2014 to 02/2016
Sales Team LeaderSuper Target － Royal Palm Beach, FL
  • The main task was basically to maintain all resources working under the same lines of operations complying with regulations and objectives.
  • The STL supervises, trains and coaches' sales members on services and presentation.
  • Dealing with the vendors, completing cash office and deposits on time, and providing support to all floors departments are basically the main roles executed successfully.
  • The promotion of Target Products and its Branding are key elements for the goal accomplishment process.
  • Stock replenishment and control were main activities developed in this role as well.
  • 25 workers under supervision.
​
    02/2008 to 02/2014
    Guest Service AttendantSuper Target － Royal Palm Beach, FL
    • The main task was basically to maintain all resources working under the same lines of operations complying with regulations and objectives.
    • The GSA supervises guest service members on main services and presentation expectation.
    • Photo lab tech, cash office specialist and floors support are basically the main roles executed successfully.
    • The promotion of Target Products and its Branding are key elements for the goal accomplishment process.
    • Stock replenishment and control were main activities developed in this role as well.
    • 25 cashiers under supervision.
    Education
    Associate of Science: Business AdministrationPalm Beach State － Palm Beach Gardens, Palm Beach, US
    2007
    High School DiplomaJohn I Leonard － Greenacres, Palm Beach, FL
    Languages
    Bilingual in English and Spanish
    Skills
    Photo, Branding, Customer Service, English, Finance, leadership, complying with regulations, office, promotion, quality, Reporting, Sales, Spanish, supervision
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    Resume Overview

    Companies Worked For:

    • Super Target

    School Attended

    • Palm Beach State
    • John I Leonard

    Job Titles Held:

    • Guest Service Team Leader
    • Sales Team Leader
    • Guest Service Attendant

    Degrees

    • Associate of Science : Business Administration
      High School Diploma

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