Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Currently looking for middle to top management positions.
Highlights
Management
Sales
Client relations specialist
Fully Bilingual
Experience
02/2016 to Current
Guest Service Team LeaderSuper Target － Royal Palm Beach, FL
Multi-tasked position focused on providing high quality guest services.
Reporting directly to the executive leadership department, the GSTL collaborates with all departments including Finance and Sales, with the planning and execution of all Target's objectives.
The GSTL supervises, trains and coaches' sales members on services and presentation.
Dealing with the vendors, completing cash office and deposits on time, and providing support to all floors departments are basically the main roles executed successfully so far.
The promotion of Target Products and its Branding are key elements for the goal accomplishment process.
50 workers under supervision.
02/2014 to 02/2016
Sales Team LeaderSuper Target － Royal Palm Beach, FL
The main task was basically to maintain all resources working under the same lines of operations complying with regulations and objectives.
The STL supervises, trains and coaches' sales members on services and presentation.
Dealing with the vendors, completing cash office and deposits on time, and providing support to all floors departments are basically the main roles executed successfully.
The promotion of Target Products and its Branding are key elements for the goal accomplishment process.
Stock replenishment and control were main activities developed in this role as well.
25 workers under supervision.
02/2008 to 02/2014
Guest Service AttendantSuper Target － Royal Palm Beach, FL
The main task was basically to maintain all resources working under the same lines of operations complying with regulations and objectives.
The GSA supervises guest service members on main services and presentation expectation.
Photo lab tech, cash office specialist and floors support are basically the main roles executed successfully.
The promotion of Target Products and its Branding are key elements for the goal accomplishment process.
Stock replenishment and control were main activities developed in this role as well.
25 cashiers under supervision.
Education
Associate of Science: Business AdministrationPalm Beach State － Palm Beach Gardens, Palm Beach, US
2007
High School DiplomaJohn I Leonard － Greenacres, Palm Beach, FL
