GUEST SERVICE TEAM LEADER Resume Example
Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
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Awarded two merit increases during the first two years of employment at Target
Received three “exceeds expectations” ratings on yearly performance reviews at Target.
Routinely helped as many as 100 customers each day in a high-volume retail outlet.
Awarded Great Team Hero for June 2012 at Target.
Received District recognition in 2012 for helping stores in and around New Orleans recover after Hurricane Isaac.
Chosen by store leadership to assist our sister store with remodel plans.
March 2010 to February 2013Pure Hockey － Mequon , WI
Answered customers' questions and addressed problems and complaints in person and via phone.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Communicated store policy violations to the leadership team in a timely manner.
Offered direction and gave constructive feedback to motivate team members.
Offered direction and gave constructive feedback to motivate team members.
Attended two team meetings each month to voice concerns and offer constructive feedback to others.
Built and maintained effective relationships with peers and upper management.
Recruited, hired, developed and retained retail talent for the company.
Recruited, hired, developed and retained retail talent for the company.
Informed customers about all product lines and services offered by the company.
Processed all sales transactions accurately and in a timely fashion.
December 2008 to February 2010WING ZONE － City , STATE
Processed an average of 50 transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Offered exceptional customer service to differentiate and promote the company brand.
Oversaw all daily operations of one store location.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Offered direction and gave constructive feedback to motivate team members.
Built and maintained effective relationships with peers and upper management.
Recruited, hired, developed and retained retail talent for the company.
Processed shipments and maintained organized stock shelves.
Informed customers about all product lines and services offered by the company.
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Resume Overview
School Attended
- Florence High School
Job Titles Held:
- GUEST SERVICE TEAM LEADER
- ASSISTANT MANAGER
Degrees
- GED : 2007
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