Goal driven hospitality enthusiast offering 4 years of experience. Maintaining high guest satisfaction ratings and meeting or exceeding sales/budget goals are my focus. Dependable team leader with strong communication and organizational abilities. Accustomed to fast paced and high volumed atmospheres. Always willing to expand my knowledge in various departments to better assist customers and team members. Motivated individual with an engaging attitude and outgoing personality.
Used customer feedback tracking strategies to increase customer loyalty and revenue. Examples: Medallia, Market Metrix, Revinate, Trip Advisor
Monitored Compset rates / occupancy to benefit our daily sales and business intake.
Generated additional corporate and event contracts for Sales department. Earned Sales Ambassador recognition (2012-2014) The Sunrise Hotel & The Inn at Venice Beach.
Exceeded company expectations for Signature World Wide Shop Calls by maintaining solid 100% Scores. Within a 30 day time frame I improved Signature Scores from 78% to 100%.
Used sales strategies (up-selling, minimum stay requirements, date blocks) to maximize Revenue and ADR.
11/17/14 Received promotion to Guest Service Supervisor-The Redondo Beach Hotel
Lead the The Redondo Beach Hotel Housekeeping Department as (Exec. Housekeeper) from Feb. 2015 - Apr. 2015
General Education General Education Fernando R Ledesma - El Monte, CA, Unites States
Problem Resolution & Guest recovery
Excellent Customer Service Standards
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